Field Applications Specialist | Los Angeles

Hamilton Company•Los Angeles, CA

3d•$100,000 - $140,000•Onsite

About The Position

Hamilton Company is seeking a Field Applications Specialist (FAS) to provide application, training, and technical support to customers for Hamilton products. The FAS will serve as a technical liaison between customers and the Hamilton Sales team, operating within a designated territory in the Los Angeles/Orange County area. This role involves developing advanced application protocols, providing support for complex instrumentation, and performing onsite and remote customer support. The position requires flexibility to travel within the territory, strong planning and customer relationship skills, proficiency in presentations and communication, competence in computer hardware and software, and the ability to work autonomously. A bachelor's degree in sciences or engineering, or equivalent experience, along with a minimum of three years of hands-on experience with laboratory automation or scientific applications, is required.

Requirements

Flexibility to travel within the designated territory.
Strong planning and customer relationship abilities are essential.
Proficient in delivering effective presentations and possessing excellent communication skills.
Demonstrated competence in computer hardware and software is required.
Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
Familiarity with software relevant to Hamilton products is necessary.
Valid Driver's License and successful completion of a motor vehicle history check are mandatory for this role.
A bachelor’s degree, preferably in the sciences or engineering, from an accredited not-for-profit institution or equivalent experience is required.
Minimum three (3) years of hands-on experience utilizing laboratory automation or scientific applications required.

Nice To Haves

Proficiency in programming or operating automated laboratory equipment is preferred.
Experience with programming languages and a strong understanding of computer systems is preferred.

Responsibilities

Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
Perform troubleshooting of application protocols and instrumentation.
Optimize liquid handling performance of instrumentation.
Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
Demonstrate usage of advanced programming skills and software functions to control instrumentation.
Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
Contribute to company knowledge base.
Maintain support for existing customers by providing additional application protocols, training, etc.
Understand customer expectations and schedule work accordingly.
Document application support work and customer visits within a company database or other required format.
Work independently and make intelligent decisions based on experience and knowledge.
Maintain professional relationships with customers and co-workers.
Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
Other duties as assigned.