Field Applications Specialist-Donor Screening
About The Position
The Field Applications Specialist will provide Molecular Diagnostics and Clinical Diagnostics support for new and existing customers. This role involves providing highly visible customer support through the performance of moderately complex on-site installation, customer training, reagent applications, and product conversions for Molecular Diagnostics/Clinical Diagnostics-Donor Screening instruments, applications, and products. The specialist will use their technical expertise to drive customer satisfaction and increase sales revenue by identifying opportunities for innovation. This field-based role involves up to 75% overnight travel throughout the United States. The ideal candidate would reside within 1 hour from a major US airport. While there is significant account presence in Texas and Tennessee, residency in these states is not required. Relocation benefits are NOT available for this job posting.
Requirements
- Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience
- 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Nice To Haves
- 3+ years of previous experience in a clinical laboratory as a bench tech or in a donor screening environment
- Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends
- Effective written/verbal communication skills as well as project management experience
- Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships
- Can work as a field-based individual contributor with independence and autonomy.
- Effective planning/organizational/time management skills
Responsibilities
- Provide Molecular Diagnostics and Clinical Diagnostics support for new and existing customers.
- Provide highly visible customer support through the performance of moderately complex on-site installation, and customer training, reagent applications and product conversions for Molecular Diagnostics/Clinical Diagnostics-Donor Screening instruments, applications, and products.
- Use technical expertise to drive customer satisfaction and to increase sales revenue by identifying opportunities for innovation.
- Support technical issues at new and existing customers, including analyzer, consumable, and reagent support.
- Support new application installation and support.
- Conduct on-site training seminars for customers for instrumentation and applications, including retraining/follow-up training.
- Respond to customer requests for technical assistance.
- Assist to support reagent/software conversions.
- Provide sales support for new product launches and product conversions.
Benefits
- Eligible to earn incentive compensation
- Qualifies for benefits detailed at the link provided below
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
