Field Applications Specialist-Donor Screening
About The Position
The Field Applications Specialist will provide Molecular Diagnostics and Clinical Diagnostics support for new and existing customers. In this role, you will provide highly visible customer support through the performance of moderately complex on-site installation, and customer training, reagent applications and product conversions for Molecular Diagnostics/Clinical Diagnostics-Donor Screening instruments, applications, and products. You will use your technical expertise to drive customer satisfaction and to increase sales revenue by identifying opportunities for innovation. This field-based role involves up to 75% overnight travel throughout the United States. The ideal candidate would reside within 1 hour from a major US airport. While we have significant account presence in Texas and Tennessee and would welcome candidates from these regions, residency in these states is not required—we're seeking talented professionals who can support our nationwide operations from a location that facilitates frequent travel. Relocation benefits are NOT available for this job posting.
Requirements
- Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience
- 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Nice To Haves
- 3+ years of previous experience in a clinical laboratory as a bench tech or in a donor screening environment
- Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends
- Effective written/verbal communication skills as well as project management experience
- Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships
- Can work as a field-based individual contributor with independence and autonomy.
- Effective planning/organizational/time management skills
Responsibilities
- Analyzer, consumable, and reagent support
- New application installation and support
- Conduct on-site training seminars for customers for instrumentation and applications, including retraining/follow-up training
- Response to customer requests for technical assistance
- Assistance to support reagent/software conversions
- Provides sale support for new product launches and product conversions
Benefits
- Incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
