Field Applications Scientist - Boston

Oxford Nanopore Technologies•Boston, MA

1d•Hybrid

About The Position

Oxford Nanopore Technologies (ONT) is seeking a commercially focused and customer-oriented Field Applications Scientist (FAS) to join our Technical Services team. Reporting to the Technical Services Manager, you will work closely with customers, prospective clients, and internal stakeholders to drive technology adoption, support business growth, and ensure customer success with ONT products and workflows. This is a customer-facing role that combines technical expertise with commercial acumen. The successful candidate will partner closely with Sales and cross-functional teams to support strategic opportunities, deliver technical guidance, and build strong customer relationships. Success in this role requires excellent communication skills, scientific credibility, and the ability to provide creative solutions to complex challenges. This is a field-based role supporting Massachusetts, Rhode Island, and Connecticut. Candidates must reside within the territory, with a preference for individuals based in or within 1hr driving distance from Boston/Cambridge area. Frequent travel, up to 70%, within the assigned region, is required.

Requirements

PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience.
Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline.
Experience supporting experimental design, sample preparation, workflow optimization, and data analysis.
An exceptional scientific communicator and presenter who can translate complex technical concepts into compelling, customer-relevant stories.
Demonstrated scientific troubleshooting and problem-solving capabilities.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency with Microsoft Office applications.

Nice To Haves

1-2 years of commercial and customer-facing experience.
Experience with next-generation sequencing technologies including long-read sequencing and workflows strongly preferred.
Experience with bioinformatic workflows for sequencing data analysis.
Ability to uncover underlying customer needs, identify opportunities for broader technology adoption, and proactively partner with Sales to grow accounts.
Experience delivering scientific training, workshops, or customer presentations.
Familiarity with CRM systems such as Salesforce.

Responsibilities

Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle.
Deliver pre-sales and post-sales technical support, including customer consultations, workflow discussions, training, and troubleshooting.
Build and maintain strong technical relationships with customers, ensuring successful adoption and utilization of ONT technologies.
Deliver presentations, workshops, seminars, and training to a wide range of audiences.
Collaborate effectively with Technical Services, Sales, Product Management, Marketing, and other internal teams to achieve customer and business objectives.
Develop and execute engagement plans for strategic accounts, aligned to customer needs and business priorities.
Provide timely customer, market, and competitive feedback to internal stakeholders.
Accurately document customer interactions and support activities within ONT's CRM systems.
Contribute to a team-first culture by supporting colleagues, customers, and strategic initiatives beyond assigned territory responsibilities when required.
Frequent travel is expected as part of this role.