Applications Engineer, Boston
About The Position
As a product expert working closely with the Sumitomo Cryogenics of America (SCAI) Account Management Sales team, this position will serve as the primary technical interface between SHI Cryogenics Group in Tanashi, Japan and assigned customers for both pre-sale and post-sale activities. The role involves becoming SCAI’s technical expert for key Original Equipment Manufacturer (OEM) customers, building solid working relationships with their technical personnel, and collecting/interpreting customer technical product requirements for new business opportunities. The Applications Engineer will define internal specifications for new hardware and software product features based on customer requirements, work with the Tanashi development team to ensure these features meet customer needs, and collect Voice of the Customer (VOC) input from key end-user customers. Additionally, this role will assist with the hiring, development, and training of new Application Engineers for the US East Coast, provide product technical training to internal SCAI team members, and develop and conduct SICERA training courses for customer technical/operations/service teams. The position requires drafting and distributing technical documentation, acquiring competitive intelligence, providing on-site system integration support and training, responding to customer requests, and driving the resolution of product issues related to performance and reliability, while also collecting and tracking product performance data in the field.
Requirements
- MS or BS in Physics, vacuum technologies, or other robotics, mechanical, or electrical engineering.
- 5-10 years professional experience in an engineering position (customer interface experience preferred).
- Mechanical Experience – CAD (SolidWorks preferred), experience in machine design.
- Electrical Experience – General troubleshooting.
- Computer Skills - Software – C, MatLab, LabView.
- Embedded Systems - Linux OS, networking, and serial communication.
- Web – HTML, Python, photo / video editing.
- Outstanding communication and analytical skills.
- Able to work within a schedule driven environment. Timing and a sense of urgency is a critical function of this role.
- Good Project Management experience with the ability to handle multiple projects at one time. Experience working with shifting priorities and moving deadlines.
- Highest level of integrity and honesty – willingness to go above and beyond – flexibility, and a team player.
- Ability to pass a personal background check and/or clearance at time of hire and as required by customers is required.
- Must be legally authorized to work in the United States.
Responsibilities
- Become SCAI’s technical expert for key Original Equipment Manufacturer (OEM) customers and build solid working relationships with their technical personnel.
- Collect and interpret customer’s technical product requirements for new business opportunities.
- Define internal specifications for new hardware and software product features based on customer’s requirements.
- Work with Tanashi development team to ensure new product features meet customer requirements.
- Collect Voice of the Customer (VOC) input from key end user customers.
- Help with the hiring, development, and training of any new Application Engineers for US East Coast.
- Provide product technical training to internal SCAI team members.
- Develop SICERA training courses for customers’ technical/operations/service team members and conduct the training to key customers.
- Draft and distribute technical documentation including product manuals, application notes, technical presentations, marketing material, software release notes, technical support bulletins, and product change notices.
- Acquire competitive intelligence related to competitor’s product features, specification, performance, and other related business information such as supply chain information.
- Provide on-site system integration support and training for customer evaluations and first time product installations.
- Provide timely and accurate responses to customer-driven information and action requests.
- Understand root cause analysis and drive resolution of product issues/problems/inquiries with respect to performance and reliability.
- Collect and track product performance data in the field.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
