Field Applications Scientist-Sequencing

Roche • Washington, DC

5d • $90,300 - $167,700 • Remote

About The Position

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience. Roche Sequencing & Life Science is seeking a Field Applications Scientist-Sequencing to join an expert team of Field Application Scientists and Field Engineers focused on providing top-tier customer support, including pre- and post-sales technical support, installation, and service. This highly-motivated individual will be responsible for partnering with sales and support teams in serving as the scientific/technical expert to help drive sales and provide support for customers. customer account management, internal and external training, pre-sales support and instrument implementations. This individual will routinely partner with Sales, Marketing and Support to drive key opportunities and business initiatives, while supporting a results-driven, customer-centric, high-performing team.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
• Field implementation and training specialist experience or related experience.
• Previous related laboratory, IT, or Medical Technologist (ASCP) experience in a related environment (i.e. hospital, laboratory, university)

Nice To Haves

• Advanced Degree in Science
• Minimum 3 years demonstrated experience of Molecular Biology/Biochemistry concepts, practices and procedures
• Minimum 3 years experience in Sequencing and other genomics technologies
• Knowledge of bioinformatics and NGS data analysis software is a plus
• Knowledge of dPCR and qPCR applications and analysis a plus
• Customer support experience strongly preferred
• Strong interpersonal and organizational skills
• Strong presentation and communication skills
• Previous experience mentoring and/or training.

Responsibilities

• Provide expert knowledge of products and applications to customers, with the goal of providing consultative scientific support, e.g. assisting with product selection, experimental design, workflow optimization, etc.
• Coordinate with Sales to provide customers with the scientific and product support necessary to accelerate the sales process such as pre sales presentations, increase success rates of product evaluation and provide continued post-sale technical support
• Extensive local, regional and national travel (50-80% of the time) to work in the field with Sales Specialists, attending meetings with key customers, providing training in and assisting with the evaluation of NGS methods and presenting scientific seminars and technical presentations.
• Report on activities in the field on a regular basis to leadership.
• Deliver customer-facing seminars to support sales opportunities
• Participate in the ongoing training of the Support & Applications teams.
• Respond to technical inquiries from customers received by phone and e-mail, while proactively partnering with the Sales and internal Support team.
• Monitor technical trends and provide feedback on competitive landscape, conceptualization of product extensions, product positioning and application development to Applications Manager and Product Managers.
• Attend regional and national trade shows.

Benefits

• A company car is provided with this position.
• No relocation benefits available for this job posting
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree