Field Applications Engineer, Defect Inspection

ASML•Boise, ID

1d•Hybrid

About The Position

This role operates within Customer Support or BL Apps (AE, Brion or HMI) and can be based in the field or at HQ. The position involves working on sustaining, NPI, or customer projects, interfacing with project leaders primarily within one's own sector or project team. The role requires applying acquired knowledge to directly address customer problems and industry solutions, tackling challenges from multiple perspectives. For a specific competency, the engineer will translate customer requirements into existing product capabilities and demonstrate the product's value in particular customer situations.

Requirements

MSc or Phd (Phd is a plus but not required) in technical fields.
Solid relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
Experience in customer contact / customer service role.
Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.
Has gained knowledge of subset competence (eg. alignment).

Responsibilities

Escalation support: Drives service order closure from a technical perspective.
New product / service development: Follows PGP standard tasks and identifies gaps in existing use-cases. Highlights gaps in existing services.
New product / service roll out: Coordinates one or multiple customer rollout and beta tests. As an NPI deliverable; creates knowledge sharing material for future reference.
Node solution definition: Executes analysis work within a single competence/domain, typically following predefined paths. Combines inputs from others to make one consistent solution definition.
Node solution integration: Combines inputs from others to make one consistent execution plan, such as test plans, integration requirements, etc. Owns sharing and executing the integration plan.
Coaching: Mentors new-hires on first tasks.
Training delivery: Delivers and maintains intermediate and advanced training to colleagues and customer.
Knowledge sharing: Entertains continuous knowledge exchange within the department and across different sectors.
Operational excellence: Signals and drives process improvements both in own team and other teams. Focuses efforts on both process and result.
Business Support: Sets priorities based on internal and customer's business within scope of own expertise. Executes complex product evaluation understanding customer value.
Customer Demo: Leads organization of demo projects and is responsible for resource and machine planning.
Data analysis: Produces high quality analysis from any data provided by customer to generate trusting relationship and access to more data. Interprets data analysis to demonstrate customer value of ASML products and services. Working with default toolset and analysis methods; capable of working with predefined scripts, with limited modifications.