Field Application Scientist

BICO • San Diego, CA

69d • Onsite

About The Position

The Field Application Specialist at CELLINK is pivotal in providing technical and application support during both the pre- and post-sales process. As a Field Application Specialist, you will provide technical support and expertise to customers regarding the application and use of our products in the field. Your role involves collaborating with clients to ensure effective implementation, training, and ongoing support, ultimately driving customer satisfaction and product utilization.

Requirements

• Bachelor’s degree in Life Sciences, Engineering, or a related field preferred; relevant experience may substitute for education.
• Secondary degree in Life Science or Engineering field strongly preferred.
• Strong background in cell-based assays, particularly 3D cell culture.
• Understanding of 3D modeling principles and genetic and imaging-based analysis methods.
• Excellent technical writing skills.
• Lab experience.
• 2+ years of experience in a technical support or application specialist role, preferably within a scientific, medical, or engineering environment.
• Valid Driver’s license required.
• Ability to lift and transport bioprinters (up to 23 kg).

Nice To Haves

• Experience with 3D printing preferred.
• Understanding of cell biology and analysis techniques.
• Prior customer facing experience preferred.

Responsibilities

• Serve as the technical expert throughout the commercial process, ensuring customers have the information needed to make informed decisions.
• Build and maintain trust between customers and the organization.
• Promote appropriate utilization of CELLINK products.
• Develop strong relationships with existing customers to drive recurring revenue.
• Effectively onboard customers to CELLINK products.
• Ensure high customer satisfaction through comprehensive training.
• Perform pre-sales duties such as hosting demos and educating prospects on our technology.
• Perform post-sale support helping customers with scientific questions to achieve their research objectives.
• Perform experiments for customers in a contract research setting.
• Provide on-site and remote technical assistance to customers, addressing product-related questions and troubleshooting issues.
• Conduct training sessions and workshops for customers to enhance their understanding of product features and applications.
• Build and maintain strong relationships with key stakeholders within customer organizations to understand their needs and provide tailored solutions.
• Deliver compelling product demonstrations and presentations to prospective and existing customers, showcasing the capabilities and advantages of our solutions.
• Gather and document customer feedback on product performance and application, relaying insights to the product development team for improvements.
• Maintain a deep understanding of the company’s products, industry trends, and competitive landscape to effectively address customer inquiries.
• Maintain accurate records of customer interactions, training sessions, and support activities in the CRM system.
• Prepare reports on customer feedback and product usage.

Benefits

• BICO exists so therapies reach humanity sooner
• Progress has never moved fast enough for those waiting - for a therapy, for a breakthrough, for hope to turn into healing.
• BICO reignites the pace and transformation of scientific advancement.
• We serve as the catalyst for a truly connected era of life sciences - where technology, data, and human potential move together in seamless flow, turning every result into the next discovery, and every discovery into a new possibility.
• Through our global portfolio of pioneering brands, we unite people, ideas and evidence - transforming the way science advances - from fragmented and reactive to continuous and intelligent.
• Because true progress demands it - that therapies reach people faster, for the good of humanity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level