Field Application Engineer

Saige Partners•Davenport, IA

About The Position

We strive to be Your Future , Your Solution to accelerate your career! Contact Christine Gonzalez at [email protected] Field Application Engineer Under the direction of the Product and Support Team Lead, the Field Application Engineer (FAE) supports sales and customers by applying deep technical knowledge of products in real-world industrial environments. This role combines sales engineering, technical support, and customer-facing field work, including remote and on-site support, solution engineering, installations, training, and feedback into product development. This position requires up to 60% travel, including on-site customer support, trade show participation, and at least quarterly visits to corporate office for remote employees. This is a Direct Hire role. What you will be doing as a Field Application Engineer… Sales Engineering & Customer Solutions Partner with customers to assess technical needs and engineer effective solutions Explain product capabilities, configurations, and limitations Support technical sales opportunities, including development of formal quotes and pricing proposals Field & Technical Support Provide remote and on-site application support and installation oversight Monitor network and asset health at IIoT deployment sites Serve as the primary field technical support resource for assigned products Research, prioritize, and resolve customer issues; own assigned support tickets through closure Product & Customer Feedback Develop and maintain deep technical knowledge of the product portfolio Maintain and update internal technical documentation Share voice-of-the-customer feedback (including negative feedback) with Product and Engineering teams Assist development teams by testing new products and features and providing structured feedback Training, Events & Programs Conduct technical training for customers, sales reps, and distributors Attend trade shows and customer events o Participation in the annual Rockwell Automation Fair required as assigned Own or participate in cross-functional programs (e.g., Customer Success, Firmware/Software Testing, Production Support) as assigned . Skills you ideally bring to the table as a Field Application Engineer… Required Qualifications & Skills Ability to troubleshoot wired and wireless networks and computer systems Working knowledge of industrial automation devices and software (PLCs, SCADA/HMI) Familiarity with industrial automation protocols (EtherNet/IP, Modbus TCP/IP, OPC UA) Experience using CRM software Strong customer-facing communication and interpersonal skills Ability to manage multiple priorities and adapt in a fast-paced environment Ability to work independently and collaboratively within a team Proficiency with Microsoft Word, Excel, and Outlook Valid U.S. driver’s license Willingness and ability to travel up to 50–60% annually (sometimes with short notice) Preferred Skills & Experience Medium voltage drives experience ideal, as they would understand both power distribution and vibration for Mechanical maintenance. Working knowledge of cloud-based architectures (e.g., Azure) Familiarity with MQTT / Sparkplug communication protocols Experience with predictive maintenance technologies, including: o Electrical or mechanical infrared inspections o Dynamic balancing o Airborne ultrasound inspections o Machinery alignment o Motor current analysis (online/offline) o ODS or motion amplification Education & Experience Associate’s or technical degree in engineering or equivalent experience in a related technical field 2+ years of experience in industrial sales, applications engineering, or technical support Learn more about Saige Partners on Facebook or LinkedIn . Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs . Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture . Contact us to learn more about the opportunity below or check ou t other opportunities at https://careers.saigepartners.com/ .

Requirements

Ability to troubleshoot wired and wireless networks and computer systems
Working knowledge of industrial automation devices and software (PLCs, SCADA/HMI)
Familiarity with industrial automation protocols (EtherNet/IP, Modbus TCP/IP, OPC UA)
Experience using CRM software
Strong customer-facing communication and interpersonal skills
Ability to manage multiple priorities and adapt in a fast-paced environment
Ability to work independently and collaboratively within a team
Proficiency with Microsoft Word, Excel, and Outlook
Valid U.S. driver’s license
Willingness and ability to travel up to 50–60% annually (sometimes with short notice)

Nice To Haves

Medium voltage drives experience ideal, as they would understand both power distribution and vibration for Mechanical maintenance.
Working knowledge of cloud-based architectures (e.g., Azure)
Familiarity with MQTT / Sparkplug communication protocols
Experience with predictive maintenance technologies, including:
Electrical or mechanical infrared inspections
Dynamic balancing
Airborne ultrasound inspections
Machinery alignment
Motor current analysis (online/offline)
ODS or motion amplification

Responsibilities

Partner with customers to assess technical needs and engineer effective solutions
Explain product capabilities, configurations, and limitations
Support technical sales opportunities, including development of formal quotes and pricing proposals
Provide remote and on-site application support and installation oversight
Monitor network and asset health at IIoT deployment sites
Serve as the primary field technical support resource for assigned products
Research, prioritize, and resolve customer issues; own assigned support tickets through closure
Develop and maintain deep technical knowledge of the product portfolio
Maintain and update internal technical documentation
Share voice-of-the-customer feedback (including negative feedback) with Product and Engineering teams
Assist development teams by testing new products and features and providing structured feedback
Conduct technical training for customers, sales reps, and distributors
Attend trade shows and customer events
Own or participate in cross-functional programs (e.g., Customer Success, Firmware/Software Testing, Production Support) as assigned