Field Appliance Technician - Windsor

The Brick • Windsor, ON

8d • Onsite

About The Position

This position is responsible for being the face of Trans Global Service, demonstrating enthusiasm while ensuring the highest level of customer satisfaction! The ideal candidate will provide customers with courteous and professional in-home servicing of major appliances, conduct appliance diagnostics and complete repairs, estimate costs of repairs/replacements, order parts, and communicate with customers regarding servicing details. This role also involves providing information to assist customers in obtaining optimum performance of their products, completing service documentation, maintaining shop tools and vehicles, and adhering to all health and safety procedures.

Requirements

• High school diploma or equivalent
• 2 or more years previous experience and/or education in major appliance service
• Valid driver’s license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one

Nice To Haves

• Domestic Appliance or Gas Technician 2 Certification would be considered an asset

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to “The Perfect Call”
• Conduct appliance diagnostics and complete repairs
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Ensure the proper maintenance of shop tools and vehicles
• Adhere to all health and safety, security, building and departmental procedures

Benefits

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED