Field Advocate, Dedicated to Deutsche Bank (Jacksonville, Florida)

CVS Health•Field-Florida, FL

7d•$46,988 - $102,000•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Field Service Advocate Job Description: The Field Service Advocate will support the day‑to‑day administration of Deutsche Bank’s employee benefit programs, serving as a key point of contact for employee inquiries and operational coordination with internal partners and external vendors. This role focuses on benefits transactions, employee communications, data accuracy, and process support across health, welfare, retirement, and leave programs. The ideal candidate is detail‑oriented, service‑focused, and developing foundational expertise in employee benefits administration.

Requirements

Required to be onsite at the customer location 3 days a week.
Must have experience working as a direct lead to a customer and it's employees
3- 5 years of project Management experience
3-5 years experince working with Medical Benefits within a Medical Carrier or HR capacity
Must be proficient in Microsoft Office Applications ( PowerPoint, Word, Outlook, Excel)

Nice To Haves

Aetna experience
Healthcare experience

Responsibilities

Resolve routine to complex employee benefit inquiries across all health, welfare and leave of absence programs while partnering with internal stakeholders and external vendors to ensure seamless benefit delivery
Coordinate with benefit vendors, payroll, and HR partners to resolve routine to complex issues and ensure accurate data exchanges
Identify recurring issues or process gaps and suggest improvements to enhance employee experience and efficiency
Perform audit and basic monitoring activities between client’s HRIS, payroll systems and benefits administration platform to ensure data accuracy of eligibility and payroll records
Support maintenance of benefits documentation, including job aids, FAQs, summaries, intranet content, and employee‑facing communications
Work with Head of Benefit and client’s vendors to identify opportunities to develop and distribute benefit and/or wellness related communications.
Assist in Annual Enrollment activities, such as system testing, updating Annual Enrollment materials, etc.
Work with Deutsche Bank vendors and special interest groups (e.g., employee resource groups and wellbeing champions) to plan and coordinate wellness and/or benefit education events, typically vendor-hosted webinars and a few onsite events throughout the year
Monitor incoming invoices for accuracy and input the details in Excel spreadsheet to support financial analysis
Assist with benefits projects, system updates, and operational initiatives as assigned