Field Account Manager - Hybrid in Washington or Oregon

UnitedHealth Group•Seattle, WA

22h•$22 - $48•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. If you are located within a commutable distance to our Washington or Oregon office, you will have the flexibility to work a hybrid schedule as you take on some tough challenges.

Requirements

Hold insurance license as required by law or obtain upon hire or obtain within 60 days
2+ years of experience with sales, account management or implementation in the insurance industry (i.e., medical, dental, vision, life only)
Access to reliable transportation & valid US driver's license

Nice To Haves

Bachelor's degree
2+ years of proficiency in Microsoft Word, Excel, PowerPoint, and UnitedHealth Care eTools
2+ years of experience using communications and interpersonal skills
Experience conducting open enrollment meetings

Responsibilities

Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
Develop and maintain solid relationships with internal partners in Centralized Service Team to manage customer service experience
Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
Train customers on eServices and eCR Reporting
Expand customer expertise and reliance on eTools to drive usage and adoption
Maintain and provide customer information to the SAE/Analyst on service trends, myUnitedHealthcare adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE
Establish and maintain solid and appropriate relationships with customers to maintain persistency
Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
Coordinate ordering of enrollment materials/directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
Coordinate implementation activities such as processing transitional care cases
Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)