Field Access & Reimbursement Manager, Northeast

MiniMed•New York, NY

5d•$109,000 - $185,000

About The Position

The Field Access & Reimbursement Manager is the primary field-based lead for market access education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, helping facilitate appropriate patient access to MiniMed’s diabetes therapies and technologies. The role serves as a reimbursement and access subject matter expert and spends approximately 70 percent of its time in the field supporting HCP offices with prior authorization requirements, documentation needs, and payer-related and fulfillment access challenges. It is also the primary point of contact for triaging access issues to internal teams, including DME and PBM account management, retail pharmacy, and distribution, to help ensure timely and compliant resolution. The position operates independently within established policies, escalating complex issues as appropriate. It works closely with Sales, Market Access, Patient Services, Legal, Compliance, and other stakeholders; communicates field insights on payer policies and access trends; and supports continuous improvement of access programs and resources. The job posting describes the general nature of the work and notes that the responsibilities and skills listed are not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position is eligible for a short-term incentive. MiniMed offers a competitive salary and flexible benefits package. The U.S. salary range, excluding Puerto Rico and certain California locations, is $109,000 to $185,000; the offered rate may vary based on experience, certification or education, market conditions, and location.

Requirements

Bachelor’s degree in healthcare or business/public administration.
At least 5 years of experience in reimbursement, market access, patient services, or field-based healthcare support roles.
Ability to operate independently within established policies and escalate complex issues appropriately.

Nice To Haves

Account management and/or reimbursement experience in a provider office setting, building customer relationships, or working with patient support HUB services.
Ability to establish relationships, collaborate, and influence across a matrix organization.
Problem-solving ability to navigate challenging access scenarios and identify timely, efficient solutions.
Relevant certifications in prior authorization and/or billing and coding.
Strong market access acumen regarding payer approval processes and appeals for pharmaceutical and medical device products.
Deep understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of medical devices and durable medical equipment.
Demonstrated expertise with pharmacy and medical device coding and billing.

Responsibilities

Serve as the field-based reimbursement and access expert for an assigned geography.
Provide compliant education to HCPs and office staff on reimbursement processes, payer coverage criteria, prior authorizations, and documentation requirements.
Help HCP offices understand payer-specific requirements to facilitate accurate and timely submissions.
Identify systemic access barriers and support resolution strategies within established policies and procedures.
Build collaborative relationships with HCPs and office personnel as a trusted reimbursement and patient access resource.
Act as the primary field contact for HCP-reported reimbursement and access challenges.
Triage cases to DME and PBM account management, retail pharmacy, distribution, or other internal access support functions based on issue type and complexity.
Partner across functions to ensure seamless handoffs, clear accountability, and timely follow-up with the sales team.
Monitor case progress and outcomes, aligning with customer expectations and internal service standards.
Collaborate with Sales, Market Access, Patient Services, Legal, Compliance, and other internal stakeholders to support aligned customer engagement.
Capture, synthesize, and communicate field insights related to payer policies, access trends, and reimbursement challenges.
Provide feedback to internal teams to support continuous improvement of access programs and resources.
Stay current on reimbursement policy changes, payer landscape dynamics, and diabetes market trends.
Address critical patient access and affordability issues with urgency and escalate complex issues as appropriate.

Benefits

Competitive salary and flexible benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account access.
Healthcare Flexible Spending Account access.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Incentive plans, including eligibility for the Short Term Incentive (STI).
401(k) plan with company match.
Short-term disability coverage.
Paid time off and holidays.
Employee Stock Purchase Plan participation.
Employee Assistance Program access.
Eligible employees may have access to a Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements.