Fiber Technician- Michigan Market

Omni Fiber LLC•Tittabawassee Township, MI

5d•Onsite

About The Position

Omni Fiber is seeking energetic and enthusiastic technicians to join our rapidly growing team and help build our brand-new 100% fiber optic network. We are focused on providing exceptional speeds and customer service to underserved communities in the Ohio, Michigan, and Pennsylvania regions. This role will primarily involve installing brand-new fiber optic broadband service to customer homes, with an emphasis on triple play installation experience, outside plant fiber optic splicing capabilities, and excellent troubleshooting skills. Omni Fiber, founded in 2022 and based in Cincinnati, Ohio, is dedicated to delivering blazingly fast Internet speeds, unbeatable reliability, 100% in-home coverage, and best-in-class local customer service, with a simple approach that includes no contracts, no hidden fees, no data caps, and no installation fees, backed by a 30-day money-back guarantee.

Requirements

Possess and maintain a valid state driver's license and acceptable driving record.
High school diploma.
Ability to lift and move up to 80 lbs.
Weigh less than 285 lbs. (required for ladder safety).
Ability to work in small, confined spaces or aloft (up to 28 ft.).
Availability for overtime, emergency callouts, and holiday work.
Ability to identify wire and cable colors.
Qualify on pre-employment assessments.
Physical ability to work from a kneeling or standing position for long periods.
Familiarity with PLP/Coyote cases and following best practices for installation.
Skilled in basic telephony and computer equipment.
Physical ability to work in various environments, including attics, crawl spaces, and adverse weather.
Skilled in basic safety principles.

Nice To Haves

Triple play installation experience.
Outside plant fiber optic splicing capabilities.
Excellent troubleshooting skills.
Outside plant fiber optic splicing experience (Fusion splicing, OTDR testing).
Moderate network troubleshooting skills.
Experience with VoIP and customer alarm systems.
Ability to read prints and assist with redlines/construction drawings.
Outside plant cable locating experience.
Underground confined space training and experience.
Fiber optic training certifications.
3 years minimum of residential/business installation experience.
3 years minimum outside plant fiber optic splicing and troubleshooting experience.
At least 5 years minimum in the telecommunications industry.

Responsibilities

Install and troubleshoot all Omni Fiber services from the terminal to Customer Premise Equipment (CPE), including voice, video, and broadband, with the ability to set up a wireless mesh network and connect wireless devices.
Troubleshoot, splice, and repair OSP fiber optic cables to restore service during outages.
Perform aerial drop/cable installation, mechanical terminations, and testing.
Provide fantastic customer service and maintain a professional attitude, using best judgment to accommodate customer needs while focusing on quality and efficiency.
Assist with maintaining and updating facility records.
Operate company vehicle/equipment safely and professionally.
Perform on-call rotation duties after regular business hours.
Be available to work overtime when deemed necessary, including holidays and weekends.
Perform other duties as assigned.
Meet key performance metrics.
Communicate technical information to non-technical people.