Fiber Technician

Dickson Electric•Dickson, TN

2d•Onsite

About The Position

Ignite Broadband, a Division of Dickson Electric System (DES), is seeking a Fiber Technician in Dickson, TN. This role is responsible for the installation and maintenance of both DES and Ignite Broadband plant infrastructure, including mainline fiber, drop cables, inside wiring, and customer equipment. The technician will ensure safe, efficient, and proper installation, maintenance, and troubleshooting of telecommunications and fiber line equipment.

Requirements

High school degree or equivalent.
Five years of experience in the telecom field, preferably in fiber construction and installing drops.
Valid Driver License and safe driving record.
Proficiency in adult CPR, first aid, and AED certification (must obtain if not already certified).
Ability to work 8-hour shifts or longer if emergencies require.
Ability to work under any type of weather condition.
Visual acuity, manual dexterity, hearing, standing, walking, sitting, stooping, bending, squatting, lifting and carrying up to 100 pounds, twisting, balancing, kneeling, crouching, and climbing.
Manual dexterity required to maintain proper safety while performing telecom construction from the pole in hooks or on a ladder.

Nice To Haves

Advanced knowledge of fiber optic splicing (fusion and mechanical).
Ability to distinguish colors and exhibit visual depth perception.
Proficient in working from lineman hooks and/or ladder and bucket truck.
Knowledge or ability to acquire knowledge of the telecom and fiber distribution system in the service area.
General knowledge of residential and commercial construction and remodeling.
Proven ability to multi-task and plan/prioritize work to meet deadlines with a high degree of accuracy and attention to detail.
Knowledge or ability to learn the cooperative mapping system and ability to read and comprehend maps.
Ability to clearly explain complex concepts to customers in a courteous, simple, and effective manner.
Knowledge of basic mathematics skills and ability to make calculations and analyses.
Strong analytical and critical thinking skills with demonstrated problem-solving abilities.
Effective communication skills and the ability to work as a team player.

Responsibilities

Observe and enforce DES safety rules, procedures, safety policies, and bulletins.
Safely, efficiently, and properly install, prepare, remove, troubleshoot, and maintain all types of telecommunications and fiber line equipment and apparatus.
Construct and maintain all phases of mainline fiber line construction, including aerial and underground cables.
Perform pole transfers, and place, remove, and/or redirect mainline fiber cables and strand.
Install, maintain, and repair overhead and underground fiber drops to residential and commercial premises.
Utilize underground placing machinery, bucket trucks, ladders, climbers, and underground utility locators.
Perform in-home premise installations and maintenance.
Configure and optimize inside wiring systems, specializing in fiber optic cabling.
Design and implement structured cabling solutions for data, voice, and video applications.
Ensure seamless connectivity within buildings or premises.
Troubleshoot and resolve connectivity issues related to inside wiring systems.
Install and configure networking equipment such as switches, routers, and patch panels.
Ensure compliance with industry standards and best practices for equipment placement and connectivity.
Conduct thorough testing of inside wiring configurations.
Implement quality assurance measures.
Perform minor drywall patches/repairs as needed.
Maintain up-to-date knowledge of various technologies, devices, and networking equipment.
Educate customers on how to connect and utilize their internet-connected equipment.
Market Ignite Broadband services to customers and the public.
Splice fiber cable to industry quality standards and operate all fiber optic testing equipment.
Configure and troubleshoot Fiber Optical Taps/Splitters/Terminals.
Understand information obtained by an Optical Time-Domain Reflectometer (OTDR).
Perform inspections and testing of fiber optic systems.
Interpret company mapping systems such as IQGEO and Vetro Maps.
Assist in the design and configuration of fiber optic networks.
Perform site surveys and recommend the best approach for providing broadband service.
Collaborate with the engineering team to implement network upgrades and expansions.
Perform field audits to gather information for outside plant design.
Stay organized and communicate effectively electronically and verbally.
Create detailed documentation of wiring configurations, including diagrams, schematics, and test results.
Provide updates on current projects, materials used, and estimated timelines.
Monitor and manage inventory levels.
Make recommendations to direct supervisor regarding process improvement and problem resolution.
Exercise care to avoid property damage and report any damage.
Communicate with customers and request property owners’ permission prior to performing work.
Respond quickly to reported broadband outages, locate problems, and perform maintenance on fiber lines.
Work with DES linemen on the maintenance and repair of existing and proposed ADSS fiber.
Perform other duties as assigned.