Fiber Splicer

Summit Broadband•Bonita Springs, FL

13h•Onsite

About The Position

Summit Broadband Inc. is a fiber-based broadband provider serving residential, commercial, and hospitality customers. The Fiber Splicer works on the Outside Plant team and is responsible for customer installations as well as fiber splicing for new construction and repairs. The position requires strong customer service skills, including work at customer premises and interaction with high-level clients and management teams. Providing quality service during installations and troubleshooting is critical. The role involves installing, repairing, and maintaining Summit Broadband products and services across telephone, cable TV, internet, home and small-business networking, and business networking systems. The technician also performs fiber and copper cable splicing, testing, troubleshooting, and inside-wire work. The position supports a 24/7/365 operation, including on-call readiness, after-hours and weekend work, and emergency schedules during natural disasters and network outages. The employee is accountable for safety, productivity, quality, workmanship, and customer service, and may be assigned other technical or non-technical duties.

Requirements

Valid driver's license with a clear motor vehicle record (MVR).
Able to drive at night.
Able to pass standard background and MVR checks and pre-employment and compulsory drug screening.
High school diploma or GED required.
Three to five years of telecommunications experience required.
Able to lift 75 pounds repeatedly.
Able and willing to climb ladders and work on utility poles.
Able and willing to work in adverse weather conditions, attics, and crawlspaces.
Able to perform work duties from a bucket truck when required.
Must have and maintain required hand tools.
Computer skills sufficient to process trouble tickets.
Knowledge of Excel and Word.
Close vision, color vision, depth perception, ability to adjust focus, and good hand-eye coordination.
Strong customer service skills.
Able to work after hours and weekends and respond to emergency schedules as required.

Responsibilities

Splice fiber-optic and copper cable for new construction, repairs, and maintenance.
Install, repair, and maintain Summit Broadband products and services in the field, including telephone, cable TV, internet, home and small-business networking, and business networking services.
Install and maintain DS1-level circuits and channel banks; perform basic business-class telephony testing and set up and test rotary and sequential hunt groups.
Perform basic installation and repair acceptance testing of light levels, RF levels, and metallic loop tests, as well as basic central-office wiring.
Install, repair, and maintain inside wire, including twisted-pair copper, Cat5, and coaxial cable.
Troubleshoot small home and office LAN networks and configurations.
Provide quality customer service, identify customer needs, and help ensure customer satisfaction.
Meet requirements for upselling and upgrading customers to additional Summit Broadband products and services.
Respond to the needs of a 24/7/365 operation; work after hours, weekends, on-call assignments, and emergency schedules as required, and remain in service during outages until they are resolved.
Maintain readiness for on-call work, including remaining in the local market and keeping company-provided communications equipment available to receive calls.
Maintain accountability for safety, productivity, quality, workmanship, and customer service.
Keep the vehicle clean and professional, and wear approved Summit/OTC branded clothing while arriving at work neat and professional.
Multitask, use sound judgment to solve problems, and listen carefully to detailed information.
Perform other assigned duties, including non-technical duties.
Use computer skills to process trouble tickets.