Fiber Line Worker

Reedsburg, City of•Reedsburg, WI

11d•Onsite

About The Position

Performs a variety of operational work in the development, installation, and maintenance of the Reedsburg Utility Commission’s (RUC) Fiber Optic Communications transmission and distribution system. This role involves working under the direction of the Fiber Crew Leader and Fiber Foreman, with potential reporting to other supervisors. There are no direct supervisory responsibilities for this position.

Requirements

Performs job duties at a very high standard of safety and workmanship.
Promotes customer service relations in positive daily interactions with customers encountered in the field or work place.
Displays a positive attitude and work ethic.
Consistent and timely attendance at the workplace during designated work hours.
Responds to such hours as are necessary to accomplish job duties.
Perform related work as required.
Responds to overtime/on-call duties as directed.
Maintains a professional and appropriate workplace appearance.

Nice To Haves

Work includes inside and outside environments; in varying temperatures and weather conditions; and exposure to hazards.
Work requires responding to emergency and public calls after hours including nights and weekends.
Work with low voltage equipment.
Work with machinery.
Work with traffic.
Manage situations involving dogs, insects, noxious weeds, irate customers, or other unforeseen circumstances.

Responsibilities

Installs, operates, troubleshoots, and maintains overhead and underground fiber optic cables of the communication distribution and service system.
Performs installation and removal of fiber optic cable; setting of conduit, pedestals, and hand-holes; pulling, splicing, and terminating of fiber optic cable; and associated turf and surface restoration.
Reports material, labor, field mapping and property changes, terminations, equipment, and system documentation as related to daily work performed.
Assists with the installation, troubleshooting, repair, and restoration of communications cables and related equipment.
Assists with the layout, assignment, installation, and documentation of fiber optic for new distribution feeds and service drops.
Schedules and performs site surveys for new service drops.
Performs facility locates.
Assists or performs system mapping updates.
Maintains the Communications Department vehicle fleet, and all equipment and tools.
Maintains a neat and orderly work environment, including the warehouse, shop, trucks, job sites, and related items.
Coordinates customer-affecting work with business and residential customers.
Follows up with customers to ensure services are operating to their satisfaction following changes or troubles.
Handles complaints and answers questions from customers.
Interacts with all departments by assisting with the inventory control program.