Fiber installation Technician (Installation and Repair)

AFL Telecommunications•Denver, CO

About The Position

ITC Service Group, a wholly owned subsidiary of AFL, provides managed services and workforce solutions for nationwide planning, design, construction, installation, and maintenance of voice, data, and video networks. The company describes employees as its greatest asset and states that it hires and trains individuals to support their career success. Fiber Installation Technicians (Cable Installers) work inside and outside customers’ homes to install broadband integrated digital TV, high-speed Internet, and voice services and deliver a positive customer experience. Service orders may involve connecting aerial, buried, and plenum fiber-optic jumpers and drops; safely placing temporary fiber drops; splicing fiber-drop connectors; installing ONTs and power supplies; and running or reusing COAX or CAT5 wiring. Work may also include burying CAT5/COAX up to 50 feet and verifying service. For Internet service, technicians install hubs and routers, may use MOCA technology, run or reuse CAT5 or COAX, and may install buried CAT5 drops up to 50 feet. They may configure customer-owned computers, educate customers about Internet access, and verify service. For video service, tasks may include running COAX to TV boxes and CAT5E from routers to network interface modules, taking DB loss readings at splitter points and terminated ends, activating set-top boxes on the fiber network, programming remote controls, and explaining video products and services. The company provides a vehicle, gas, cell phone, tablet, and uniform. Starting pay is $22.00 per hour plus a performance bonus.

Requirements

Valid state driver’s license and a non-negligent driving record.
Meet the 275-pound safety restriction weight limit; when working aloft, combined employee and tool weight must not exceed the manufacturer’s 280-pound limit.
Ability to lift, push, pull, and/or carry up to 100 pounds.
Ability to work flexible hours; workdays may exceed normal hours, and some weekend and holiday work may be required.
Ability to be on call and on standby based on workload.
Must pass a pre-employment background check and drug/alcohol screen.
Ability to visually distinguish wire and cable colors.
Ability to demonstrate knowledge of computer operating systems, such as MS 98SE, 2000, XP, and later versions.
Experience cabling electronic components such as modems, routers, TVs, stereo systems, and home entertainment systems.
Experience working with CAT 5 and COAX wiring.
Ability to provide quality customer service face-to-face and over the phone.
Knowledge of basic electricity as it relates to telecommunications, including electrical principles, components, circuit design, and common measurement instruments such as multimeters.
Working knowledge of hand and power tools.
Ability to work effectively with others and independently in the field with little supervision.
Ability to work outdoors in different weather conditions, including extreme cold or heat and inclement weather.
Ability to perform heavy manual tasks for extended periods and operate relevant tools and equipment.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Install and repair broadband fiber, Internet, voice, and video services in and outside customers’ homes.
Connect aerial, buried, and plenum fiber-optic jumpers and drops; place temporary drops safely; splice fiber-drop connectors; and install ONTs and power supplies.
Run or reuse COAX, CAT5, and CAT5E wiring and bury CAT5/COAX drops where required, up to 50 feet.
Install Internet hubs and routers, including using MOCA technology when needed; configure customer-owned computers; and verify Internet service.
Install video wiring and equipment, take DB loss readings, initialize set-top boxes for activation, and program remote controls when video service is ordered.
Educate customers about Internet access and video products and services.
Provide efficient, quality customer service in person and over the phone.
Recognize customer needs and sales opportunities and promote and close sales of products and services.
Complete on-the-job and/or classroom training as needed to remain competitive in telecommunications.
Work independently in the field with little supervision and cooperate with others to achieve common goals.