Fiber I&R Technician - West Virginia

CS Contract Solutions•Romney, WV

2h•$104,000 - $208,000•Onsite

About The Position

Conexa Technologies, a subsidiary of CS Contract Solutions, LLC., is seeking an experienced Fiber I&R Technician for the installation and repair of residential and commercial telecommunications equipment throughout West Virginia, with a focus on Hundred, Marlinton, Petersburg, and Romney. The ideal candidate will be responsible for the installation, maintenance, and repair of fiber optic systems, ensuring adequate performance of internet, phone, and television services. This role requires a proactive approach to customer service, including pre- and post-installation verification, customer education, and maintaining high standards of quality and satisfaction. The technician will also be responsible for placing aerial or buried fiber optic drops, installing interior and exterior wiring, and adhering to all safety regulations. The position involves working outdoors in various weather conditions, at heights, and in confined spaces, requiring the use of ladders and other equipment. Teamwork, adaptability to new processes, and maintaining internal systems for work order notation and timekeeping are essential. The role also requires keeping customer appointments, meeting performance metrics, and potentially relocating to different regions periodically. Additional duties may be assigned as required by the Company.

Requirements

High school diploma or equivalent such as the GED from an accredited educational institution.
1+ year Fiber optic internet and home phone service experience.
Must have own company required tools and safety equipment to perform the job.
Must have own truck, van, or SUV with a ladder rack and minimum liability insurance of 100/300/100.
Android smartphone, Samsung Galaxy S23 smartphone or newer, is required.
Laptop with Microsoft Excel is required.
Lift up to 80lbs unassisted.
Effective communication skills and ability to multi-task.
Excellent interpersonal skills and teamwork.
Must pass background check, MVR screen, and drug test.
Must be accountable and dependable.
Must have the ability to work overtime and on weekends depending on the needs of the customer.

Responsibilities

Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
Ensuring adequate performance of internet, phone and if applicable, television services
Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
Place aerial or buried fiber optic drops and install interior and exterior wiring.
Observe all safety rules and OSHA regulations.
Work outdoors in all weather, in confined spaces, and at heights by using/setting up various types of ladders.
Teamwork - Assist other technicians in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Have an ability to adapt to new processes and new information frequently.
Use internal systems for work order notation and time keeping.
Keep customer appointments.
Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.
The ability to relocate throughout different regions of NNE periodically, to maintain the client’s work volumes.
May be required to complete additional relevant duties and tasks as required by the Company.