Fiber Drop Coordinator

RFNOW Inc.•Virden, MB

4d•Hybrid

About The Position

RFNOW is bringing fast, reliable fiber internet to homes across Canada — and our Fiber Drop Coordinators are the people who make it actually happen. You'll be the bridge between homeowners getting their first taste of high-speed internet, the field crews bringing it to their doorstep, and the project teams keeping it all on track.

Requirements

Experience in telecommunications, construction coordination, or FTTH projects (a real plus)
Sharp organizational skills and a knack for juggling multiple things without dropping any
Excellent communication — you can chat with a homeowner and dispatch a crew in the same breath
Confidence managing several contractors and deadlines at the same time
Strong customer service instincts and a calm head when things get busy
Comfort with Microsoft Office; bonus points for project management or dispatch software experience
Familiarity with fiber construction practices and drop installation processes (we can teach the rest)

Nice To Haves

Past experience working with drop crews or subcontractors
Familiarity with rural builds and homeowner coordination (a big part of what we do)
Working knowledge of locates, trenching, and underground drops

Responsibilities

Scheduling fiber drop installations and matching the right crew to the right job
Being the friendly, knowledgeable point of contact for homeowners with questions or access concerns
Dispatching drop crews and install crews to keep projects moving and SLAs on track
Monitoring job progress and making sure nothing falls through the cracks
Keeping clean, accurate records of installations, permits, and customer interactions
Solving scheduling conflicts and field surprises before they become real problems
Coordinating daily with construction, splice, and install teams so everyone's rowing in the same direction