Fiber Customer Support Analyst

Verizon • Newport News, VA

22h • $35,022 - $83,252 • Remote

About The Position

Provide technical support and customer service to Verizon Fios customers through a call center team. Assist with questions and issues related to voice, data, and video services, including troubleshooting hardware, software, applications, networks, and devices. This is a remote role performed from home, with occasional in-person trainings and meetings.

Requirements

• Dedication to customer service excellence.
• Strong communication skills.
• Positive, professional attitude.
• Ability to thrive in a fast-paced work environment.

Nice To Haves

• Related Associate Degree or 2+ years of relevant experience.
• Technical support call center experience.

Responsibilities

• Answer incoming calls from customers with order inquiries and/or trouble reports.
• Provide service support for Voice, Data, and Video services and features within fiber and/or copper networks.
• Analyze and isolate trouble conditions and create and sort trouble reports.
• Use knowledge of communication and networking components to support services and configure customer equipment.
• Communicate clearly and professionally, presenting technical and industry information appropriately for the audience.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Paid time off
• Adoption assistance
• Tuition assistance
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed