Fiber Customer Support Analyst
Verizon•Garden City, NY
•$39,390 - $100,516•Remote
About The Position
Customers rely on Verizon for the best network and entertainment. In this role, you will provide exceptional technical support and customer service to Fios customers, assisting them with their voice, data, and video services. You will be part of a tech support team in a call center, troubleshooting issues related to hardware, software, applications, networks, or devices, and answering customer technical questions.
Requirements
- Dedication to customer service excellence
- Amazing communication skills
- Positive, professional attitude
- Ability to thrive in a fast-paced work environment
- Enjoy helping customers connect to the digital world
Nice To Haves
- A related Associate Degree or 2+ years’ relevant experience.
- Technical support call center experience.
Responsibilities
- Answering incoming calls from customers with order inquiry and/or trouble reports.
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
Benefits
- Premium pay such as overtime, shift differential, holiday pay, allowances
- Health and wellness benefits
- 401(k) Savings Plan
- Paid time off
- Adoption assistance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
