FI Program Manager

THE CENTER FOR FAMILY SUPPORT INC•New York, NY

11d•$66,300 - $66,300•Hybrid

About The Position

The FI Program Manager is responsible for managing a caseload of individuals receiving Self-Directed Services and ensuring full compliance with OPWDD regulations. This role requires timely oversight of documentation, fiscal accountability, and proactive stakeholder engagement, with performance measured through defined key performance indicators (KPIs). The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!

Requirements

Bachelor’s degree in health or human services or related field required
Minimum of 2 years’ experience in OPWDD system
Minimum of 1 year of experience with Self-Directed Services
Strong interpersonal, communication, and organizational skills
Advanced knowledge of OPWDD regulations
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills
Proficiency in Microsoft Office

Nice To Haves

experience with EVERO and Adobe Sign preferred

Responsibilities

Maintain oversight of assigned caseloads to ensure completion of required reviews
Ensure high levels of documentation completeness and accuracy
Promote positive participant and family satisfaction outcomes
Participate in Life Plan meetings and interdisciplinary team discussions
Ensure documentation reflects alignment with FI and OPWDD requirements
Communicate identified issues or concerns to appropriate stakeholders in a timely manner
Maintain consistent and professional communication with families, brokers, and internal departments
Ensure all communications are documented accurately
Support strong stakeholder relationships and satisfaction
Review and process all required documentation (Life Plans, LCED, DDP2, etc.)
Ensure documentation meets compliance and quality standards
Identify and address deficiencies to maintain regulatory compliance
Support audit readiness and successful audit outcomes
Identify and resolve discrepancies
Ensure adherence to approved budgets and financial guidelines
Review and approve Staff Action Plans and supporting documentation
Ensure all documentation is complete, accurate, and compliant prior to approval
Monitor trends and recurring issues and implement corrective actions
Maintain regular collaboration with brokers to support participant needs
Monitor broker performance for adherence to service expectations and guidelines
Address performance concerns and document interactions
Identify, report, and address compliance concerns
Support corrective action efforts and resolution of non-compliant items
Monitor Medicaid eligibility status for assigned caseload
Address issues impacting eligibility and service continuation
Maintain accurate tracking of Medicaid-related requirements
Maintain ongoing engagement with participants and families
Respond to inquiries and concerns in a professional and timely manner
Document all interactions
Support high levels of satisfaction and service quality
Complete assigned tasks and responsibilities in alignment with program expectations
Participate in required trainings and professional development
Contribute to program goals, quality improvement initiatives, and team success