FHA Team Lead, Field Services

ServiceLink•,

6d•Onsite

About The Position

ServiceLink, a top provider in the mortgage services industry, seeks an individual with a solid work history in the mortgage default, banking, vendor management, or real estate industry to join their team as an FHA Team Lead. The ideal candidate will have experience in property management, HUD denials, and managing a conveyance timeline. This role involves providing training and process improvement suggestions to team members, and auditing processes and employee work to ensure accuracy and efficiency. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Requirements

High School diploma or equivalent preferred.
Practical office experience.
Proven customer service/communication skills, as this is a customer facing role.
Must be able to use and have computer skills and be proficient in the Microsoft software products.
Basic knowledge of mortgage terms. (Preferred)
Property Management, Construction, REO, and/or Property Insurance experience (Preferred).
Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience (Preferred).
Contract Administration, Scope of Work/Service Line Agreement Compliance (Preferred).
Polished decision making and critical thinking skills.

Nice To Haves

Experience in property management, HUD denials and managing a conveyance timeline.
Ability to provide training and process improvement suggestions to team members.
Enjoy auditing processes and employee work to ensure accuracy and efficiency.

Responsibilities

Management of conveyance timeline
Perform neglect reviews
Extensions requests – conveyance timeline
SME for asset specialists and asset coordinators
Final approval of conveyance condition
Provide reporting on status of properties in pipeline to management
Complete reconciliation audits
Manage and resolve client escalations
Responsible for escalated asset calls
Attend/participate in client calls as requested by Management
Oversee FHA portfolio
Identification and placement of loans in conveyance condition
Field escalated calls and emails from internal and external sources
Assist with the creation of new procedures and training processes
Making and receiving calls to and from vendors, clients, third parties and internal departments
Conduct regular audits to provide necessary and productive feedback to team members
Claims, chargebacks, non-compliance letters, review and assistance when needed
Assistance with any asset specialist and asset coordinator functions as needed
Perform all other duties as assigned.