FHA Claims Operations Supervisor
About The Position
This role serves as The Kennedy Collective's designated Contract/Project Manager and primary point of contact with HUD's Contracting Officer's Representative (COR). Success in this position means maintaining contract compliance, achieving demanding performance standards, and leading a high-performing team that consistently delivers accurate, timely results. You will lead daily operations for a federal HUD contract supporting FHA claims processing, premium reconciliation, endorsement processing, and debt recovery activities at the HUD Financial Operations Center in Albany, New York.
Requirements
- 3 or more years supervising a team of 4 or more in claims processing, mortgage servicing, insurance operations, premium billing, collections, or financial back-office work.
- Experience running work to fixed turnaround standards and fixing errors before they reach the customer.
- Working skill in Microsoft 365, including Excel for tracking, reconciliation, and reporting.
- Ability to pass a HUD background investigation (NACI or higher, including an FBI fingerprint check and a credit check) and to obtain and keep a HUD PIV card. HUD system access is not granted without one.
- Valid driver's license.
- Equivalent experience considered in place of any degree.
Nice To Haves
- Knowledge of FHA Title I, HECM, or FHA single-family insurance and claims.
- Experience with TIIS, HERMIT, FHA Connection, DCAMS, Pay.gov, or similar federal financial systems.
- Experience on a federal service contract working with a COR or under a Quality Assurance Surveillance Plan.
- Experience with federal debt collection, including Treasury Cross-Servicing.
- Experience writing or running a quality control plan.
Responsibilities
- Lead daily FHA Title I and HECM claims processing operations.
- Supervise, coach, and develop a team of 8 clerical employees.
- Ensure all performance standards and turnaround requirements are met under the Performance Work Statement (PWS).
- Manage premium billing, reconciliation, debt recovery, mail processing, endorsements, and records management activities.
- Oversee quality control reviews and corrective action processes to prevent recurring errors.
- Prepare and submit required weekly and monthly reports to HUD.
- Serve as the primary liaison between The Kennedy Collective and HUD officials.
- Monitor staffing, productivity, compliance, and operational performance to protect contract revenue and avoid performance deductions.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options, where applicable
- Employer-paid life and disability insurance
- Retirement savings plan with employer contributions, if eligible
- Paid time off (Vacation and Sick Time including floating holidays)
- Employee Assistance Program (EAP)
- Professional development and training opportunities
- Employee discount and wellness programs
- Additional voluntary benefits offered by The Kennedy Collective
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
