FHA Claims Operations Supervisor
About The Position
The FHA Claims Operations Supervisor leads daily operations for a federal HUD contract supporting FHA claims processing, premium reconciliation, endorsement processing, and debt recovery at the HUD Financial Operations Center in Albany, New York. The position is The Kennedy Collective’s designated Contract/Project Manager and primary point of contact with HUD’s Contracting Officer’s Representative (COR). The supervisor is responsible for contract compliance, meeting performance standards, and leading a team that delivers accurate and timely results. The role is on site at a federal government contract facility. The position is classified as exempt under the FLSA and is not eligible for overtime. The stated work schedule is Monday through Friday, 7:30 AM to 4:00 PM, except federal holidays and facility closures. Work outside standard hours requires Contracting Officer approval. The work takes place under federal security, badging, and records-handling rules and involves regular interaction with company staff, HUD officials and staff, and mortgage lenders. The role handles sensitive borrower information, checks, and remittances under HUD privacy, cybersecurity, and remittance-handling rules. The office has moderate noise from phones, printers, scanners, and mail equipment.
Requirements
- At least 3 years supervising a team of 4 or more in claims processing, mortgage servicing, insurance operations, premium billing, collections, or financial back-office work.
- Experience managing work to fixed turnaround standards and correcting errors before they reach the customer.
- Working skill in Microsoft 365, including Excel for tracking, reconciliation, and reporting.
- Ability to pass a HUD background investigation (NACI or higher), including an FBI fingerprint check and credit check, and to obtain and maintain a HUD PIV card.
- Valid driver's license.
- Equivalent experience may be considered in place of any degree.
- Ability to perform the essential functions of the role with or without reasonable accommodation.
Nice To Haves
- Knowledge of FHA Title I, HECM, or FHA single-family insurance and claims.
- Experience with TIIS, HERMIT, FHA Connection, DCAMS, Pay.gov, or similar federal financial systems.
- Experience on a federal service contract working with a COR or under a Quality Assurance Surveillance Plan.
- Experience with federal debt collection, including Treasury Cross-Servicing.
- Experience writing or running a quality control plan.
Responsibilities
- Lead daily FHA Title I and HECM claims processing operations.
- Supervise, coach, and develop a team of 8 clerical employees.
- Ensure performance standards and turnaround requirements under the Performance Work Statement (PWS) are met.
- Manage premium billing, reconciliation, debt recovery, mail processing, endorsements, and records management activities.
- Oversee quality control reviews and corrective action processes to prevent recurring errors.
- Prepare and submit required weekly and monthly reports to HUD.
- Serve as the primary liaison between The Kennedy Collective and HUD officials.
- Monitor staffing, productivity, compliance, and operational performance to protect contract revenue and avoid performance deductions.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options, where applicable.
- Employer-paid life and disability insurance.
- Retirement savings plan with employer contributions, if eligible.
- Paid time off, including vacation, sick time, and floating holidays.
- Employee Assistance Program (EAP).
- Professional development and training opportunities.
- Employee discount and wellness programs.
- Additional voluntary benefits offered by The Kennedy Collective.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
