FFC Operations Inbound-Outbound Supervisor

Lowe's Companies, Inc.•Ennis, TX

5d•Onsite

About The Position

This role ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions. The supervisor identifies and resolves safety issues on the floor, addresses escalated safety concerns, and determines the daily workload for the department. They monitor inventory flow, expedite priority product, and research/resolve pick and ship errors. Additionally, this role involves training associates on equipment, completing incident reports, identifying process improvements, and monitoring staffing needs. The supervisor conducts shift briefings, communicates business objectives, monitors productivity, approves off-standard hours, sets goals, provides feedback, and offers developmental opportunities. They also participate in the hiring process, train new hires, resolve associate conflicts, sponsor change initiatives, respond to incidents, and collaborate with other operational shifts for consistency.

Requirements

Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
Basic math and reading comprehension skills
Basic computer skills, including working knowledge of Microsoft Office
Proven record of complying with safety requirements

Nice To Haves

Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience monitoring the work of others to ensure quality
Experience managing resources, time, and budgets
Experience working with and communicating to leadership all levels of the organization
Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
Experience with software applications such as Microsoft Office and/or a Warehouse Management System
Bi-lingual skills, if applicable to the facility

Responsibilities

Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
Addresses safety issues or trends escalated from associates
Determines the daily workload (production volume) for department as established by the facility
Monitors the flow of inventory in the facility frequently throughout the day
Expedites receiving, picking and shipping of priority product to internal and external customers
Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause
Train associates on equipment, documenting proficiency and directing resolution to equipment issues
Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries
Identifies and assists in implementing process improvements or new processes launched from SSC
Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets
Conducts shift briefing and prepares shift turnover documentation
Communicates effectively with associates regarding business objectives or current issues
Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
Approves off standard hours for associates ensuring accurate accounting of performance for work team
Sets goals and communicates clear expectations for associates providing timely and constructive feedback
Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
Works with associates to build a work environment of engagement and inclusion
Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process
Train new hires and existing employees on processes and procedures as applicable
Discusses and resolves conflicts between associates
Sponsors and leads associates through change
Responds to incidents or injuries and ensures first aid response takes place as needed
Collaborates with the other operational shifts to ensure consistent processes and expectations