FFC Operations Inbound-Outbound Supervisor

Lowe's Home Centers • Frostproof, FL

1d • Onsite

About The Position

This role ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions. The supervisor identifies and resolves safety issues on the floor, determining the daily workload for the department and monitoring the flow of inventory. This position expedites receiving, picking, and shipping of priority product, and researches and resolves pick and ship reported errors. The supervisor trains associates on equipment, documents proficiency, and directs resolution to equipment issues. They complete all incident reports for in-house product damage, near misses, injuries, and equipment incidents. This role identifies and assists in implementing process improvements, and identifies and takes action on needs for efficient operations, safety issues, and bottlenecks. The supervisor monitors staffing needs, conducts shift briefings, and prepares shift turnover documentation. They communicate effectively with associates regarding business objectives, monitor individual and team productivity, and drive continuous improvement. This role approves off standard hours, sets goals, communicates clear expectations, and provides constructive feedback. The supervisor provides developmental opportunities, prepares associates for upward promotion, and works to build a work environment of engagement and inclusion. They participate in the hiring process, train new hires and existing employees, and resolve conflicts between associates. This role sponsors and leads associates through change, responds to incidents or injuries, and collaborates with other operational shifts to ensure consistency.

Requirements

• Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements

Nice To Haves

• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience monitoring the work of others to ensure quality
• Experience managing resources, time, and budgets
• Experience working with and communicating to leadership all levels of the organization
• Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System
• Bi-lingual skills, if applicable to the facility

Responsibilities

• Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
• Determines the daily workload (production volume) for department as established by the facility
• Monitors the flow of inventory in the facility frequently throughout the day
• Expedites receiving, picking and shipping of priority product to internal and external customers
• Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause
• Train associates on equipment, documenting proficiency and directing resolution to equipment issues
• Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries
• Identifies and assists in implementing process improvements or new processes launched from SSC
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
• Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets
• Conducts shift briefing and prepares shift turnover documentation
• Communicates effectively with associates regarding business objectives or current issues
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
• Approves off standard hours for associates ensuring accurate accounting of performance for work team
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
• Works with associates to build a work environment of engagement and inclusion
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process
• Train new hires and existing employees on processes and procedures as applicable
• Discusses and resolves conflicts between associates
• Sponsors and leads associates through change
• Responds to incidents or injuries and ensures first aid response takes place as needed
• Collaborates with the other operational shifts to ensure consistent processes and expectations

Benefits

• FORTUNE® 100 home improvement company
• serving approximately 16 million customer transactions a week
• total fiscal year 2025 sales of more than $86 billion
• employs approximately 300,000 associates
• operates over 1,700 home improvement stores, 530 branches and 130 distribution centers
• Based in Mooresville, N.C.
• supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
• equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager