Fertility Care Associate - Manhattan, OBGYN (IVF)

NYU Langone Health • New York, NY

2d • $53,294 - $70,489 • Onsite

About The Position

The Fertility Care Associate is an administrative role that serves as the patient liaison for treatments performed at the NYUL Fertility Center, a faculty group practice in the NYULangone Health system. The Associate champions the patient/family through their fertility experience, providing education, scheduling, coordination of all processes among the patient(s)/partners, physicians, genetics provider, nursing team, lab providers, and external partners- including finance and authorization teams. The Fertility Care Associate specifically provides timing information, requisitie testing information, reservation status, processes changes, responds to questions, and interacts with all members of the team on behalf of the patient.

Requirements

• HS graduate with 1-2 years medical office and patient experience in a fertility program
• Candidate should be outgoing, organized, extremely detail oriented, able to multi task, compassionate and enjoy working with people in a busy environment
• Must be able to work independently as well as in a team and demonstrate good judgment and strong time management skills
• Excellent communications and interpersonal skills; professional and pleasant demeanor
• Demonstrated ability process info on technology databases and systems (EMR/EPIC, CRMs, databases, online platforms, webex, etc.)
• High productivity and flexibility for coverage, may incl. weekend rotation
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• College degree - can be substituted for experience as per appropriate interests/work experience.
• Interest/experience in reproductive medicine/womens health / third party reproduction a plus
• Prior experience in IVF and Third Party Reproduction preferred, knowledge of FDA requirements strongly preferred.

Responsibilities

• Meet with patients upon MD visit completion - in person, via email/portal and/or phone to clearly communicate detailed and individualized overview of next steps
• Coordinate infertility testing and treatment plans, including IVF/EF, Egg THAW and FET
• Collaborate across various teams, including physicians, nursing, billing, authorization, admin and laboratory staff, to coordinate patient treatment and provide excellent patient care.
• Using knowledge make judgments regarding appropriateness of issuing reservations or cancelling reservations.
• Ensure patient has appropriate support from nursing, admins, financial, pharmaceutical and procedural processes
• Provide wellness information appropriate for patient needs
• Resolve conflict and manage expectations across the treatment protocol
• Review notes and orders/quickplan thoroughly to ensure labs and other prerequisite testing is scheduled and completed; regularly follow up with patients regarding missing items
• Communicate with patients to review their menstrual cycle schedule reservation for cycle start and orientation as needed
• Review outside labs if provided by patient and send abnormal labs to clinical staff for review
• Provide patient education materials, treatment calendars and handouts
• Assign consents and generate requisitions for PGT testing as directed in quickplan
• Work within multiple EMRs and online platforms, including Epic, Fert, EngagedMD, NotifyMD, intranet applications
• Schedule appointments for labs, morning monitoring, cycle start or checklist updates
• Track and confirm IVF/EF/FET reservations, adjust and change as needed within series calendar, internal scheduling system
• Act as a main point of contact for patients. Answer patient calls and voicemails; reply to emails, portal and answering service messages accurately and in a timely manner
• Route patient questions, problems and complaints to appropriate personnel
• Have basic knowledge of insurance and authorization requirements related to infertility
• Introduce and implement processes to ensure the set up and treatment runs smoothly for patients.
• Other duties as assigned
• Coordinate infertility testing and treatment plans for specialized Third Party Reproduction, Donor Egg, Donor Sperm, Gestational Carriers and Intended Parents including FDA testing scheduling.

Benefits

• financial security benefits
• generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED