Female Drug Testing Technician (70554)
About The Position
The Female Drug Testing Technician is responsible for the efficient and responsible operation of the drug testing program. The role provides a warm, welcoming environment and timely access to clinical staff for consumers, visitors, and staff. The technician conducts trauma-informed, gender-specific observed sample collection for female clients and completes enrollment and related service duties. The position also supports referrals and appointments, checks in consumers and collects fees, and maintains a safe, sanitary, organized work area. The technician follows agency confidentiality, safety, and administrative procedures and communicates with the supervisor about circumstances that may affect job performance. The position is supervised by the Clinic Practice Manager and/or another member of the management team.
Requirements
- High school diploma or GED and two years of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office software or equivalent, and intermediate general computer skills.
- Professional verbal and written communication skills.
- Ability to comprehend and interpret verbal and written instructions.
- Ability to multitask and stay organized while working with frequent interruptions.
- Ability to bend, stoop, climb stairs, move freely about facilities, reach upward and downward for filing, and use finger dexterity to operate office equipment.
- Ability to use hands regularly, sit for extended periods, and communicate face-to-face and by telephone with excellent speech and hearing.
- Ability to walk, stoop, kneel, crouch, or crawl frequently.
- Ability to occasionally lift and/or move up to 25 pounds.
- Complete all NorthCare-required training within 30 days of employment.
- Have a TB test within 12 months before employment or obtain one within 30 days of employment.
- Adhere to applicable laws, professional standards, and ethical codes.
Nice To Haves
- Peer Recovery Support Specialist credentials preferred but not required.
Responsibilities
- Provide excellent consumer service and a warm, welcoming environment for consumers, visitors, and staff, including offering timely access to clinical staff for immediate needs.
- Greet consumers and referral sources professionally using strong customer service and telephone skills.
- Perform trauma-informed, observed sample collection for female clients in accordance with agency procedures.
- Enroll consumers in drug testing services and complete related enrollment duties.
- Maintain referrals, respond to referral source inquiries, schedule and reschedule appointments, and verify appointments.
- Check in consumers and collect fees.
- Maintain a safe and sanitary environment through daily cleaning, restocking, and maintenance of restroom and office supplies.
- Communicate with the direct supervisor about situations that may impair the ability to perform duties.
- Maintain an organized work area and follow through on assigned tasks.
- Protect the confidentiality and integrity of consumer-related information in accordance with agency policy.
- Follow all safety and administrative procedures.
- Complete other duties as required or assigned by leadership and/or Executive Staff.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
