Fee/Billing Specialist

WTW•Nashville, TN

10d

About The Position

The Fee Specialist manages and supports various aspects of the fee process. They must possess the ability to analyze fee documents, apply business rationale, and make decisions that will impact revenue splits and allocations. This position requires strong written and verbal communication skills. The Fee Specialist will report to a Billing Associate Support Manager and will actively work on establishing and maintaining an effective fee process. Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Requirements

Sound understanding of accounting principles and practices
Strong Customer Service skills, excellent interpersonal & team building skills
Individual that is self-motivated and presents themselves professionally
Takes initiative to learn new things and actively pursues opportunities to improve processes
Ability to maintain confidentiality concerning departmental issues and/or team members
Prioritizes assigned tasks and commits to personal overtime if necessary
Ability to communicate well with colleagues – Mumbai, field offices and senior management
Ability to negotiate and influence others
Ability to evaluate information against a given standard and to understand written information in work related documents
Ability to work effectively under stress and deadlines
Critical thinking & analytical skills
Exceptional written and oral communication skills
Conflict resolution, time management and organizational skills

Responsibilities

Manage fee request work queue in the service fee system; ensure consistency of fee process across systems and regions
Analyze fee documentation for information necessary for proper revenue split/allocation and verify/edit fee information in accounting system as needed
Verify/Edit fee request in the service fee system to aid appropriate revenue deferral
Identify fee billing schedule (annual vs installment) and confirm approvals as needed; document/track fee payment plans and report metrics regularly
Research account information and communicate as needed with field offices, clients etc.; Answer fee related processing questions; research, and respond to emails in Outlook
Assist Billing Process Administrator in developing fee process changes as needed; determine process issues and offer suggestions and/or solutions
May generate reports, other records, handle paperwork and perform day-to-day administrative tasks
Travel to India as required
Additional tasks and projects as needed

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan
Savings Plan (401k)
Annual short-term incentive bonus