FedNow Go-to-Market Product Specialist

Federal Reserve Bank of Philadelphia • Boston, MA

2d • Onsite

About The Position

The Federal Reserve Bank of Boston is seeking a FedNow Go-to-Market Product Specialist to join the FedNow Product Business Development team. This team acts as a liaison between the FedNow product organization and FRFS’s customer-facing teams, managing product portfolio, positioning, messaging, feature release planning, go-to-market communications, customer engagements, and internal stakeholder management. The FedNow Service is a new interbank 24x7x365 real-time gross settlement service with integrated clearing functionality, enabling financial institutions to provide their customers with instant payment capabilities. This role is crucial for planning and executing product and feature launches, collaborating with Product, Marketing, Sales, and Operations to shape launch strategies, create engaging content, and coordinate complex projects. The Federal Reserve Financial Services (FRFS) offers a suite of payments services including FedLine® Solutions, FedNowSM, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), and Check Services. FRFS is undergoing a strategic transformation to become a national, enterprise-focused organization to meet market needs more quickly, enhance customer experience, and create career growth opportunities.

Requirements

• Bachelor’s degree and 3-5 years’ experience in marketing, product support, business development, operations, or project coordination.
• Strong written and verbal communication skills, with a talent for translating complex concepts into accessible content and communicating with a variety of stakeholders.
• Strong organizational skills and attention to detail, with demonstrated project management skills, including the ability to move projects forward independently and on time.
• Hands-on and execution oriented.
• Comfortable navigating ambiguity with a proactive approach to problem-solving and a willingness to figure things out.
• Eagerness to contribute fresh ideas and drive meaningful outcomes as part of a dynamic team.
• Developing business acumen with strong interpersonal skills.
• All applicants must have resided in the United States for at least three (3) years.
• Successful completion of a two-phase security screening, including physical examination (with drug screening), reference checks, security investigation (credit and criminal history), and potentially additional risk-based screening.

Nice To Haves

• Knowledge of the payment landscape a plus.

Responsibilities

• Support the successful launch of new features by facilitating alignment across teams and sharing information to foster internal readiness.
• Develop compelling, clear, customer-centric messaging for new product features and launches by coordinating and drafting stakeholder communications.
• Manage the go-to-market feature portfolio to support on-time delivery by coordinating launch plans and tracking deadlines.
• Represent the team in industry engagements, contributing to speeches, presentations, and panels that elevate the FedNow brand.
• Organize and lead webinars and training sessions, ensuring impactful delivery and customer follow-up.
• Develop and update learning resources—guides, tutorials, FAQs, and web content—that empower customers and stakeholders and ensure consistency and clarity across all platforms.
• Research customer personas and competitive landscape to inform and refine messaging strategies.
• Identify, implement and scale operational process improvements within the business development team.

Benefits

• The Federal Reserve believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data.
• Whether you’re developing into the job or are a more seasoned candidate, we aim to pay competitively.
• The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level