FedNow Go-to-Market Product Specialist

Federal Reserve System • St. Louis, MO

3d • $118,100 - $177,100 • Onsite

About The Position

The Federal Reserve Bank of Boston is seeking a FedNow Go-to-Market Product Specialist to join the FedNow Product Business Development team. This team acts as a liaison between the FedNow product organization and customer-facing teams within Federal Reserve Financial Services (FRFS). The role involves product portfolio management, product positioning and messaging, feature release planning, go-to-market communications, customer engagements, speaking engagement support, and internal stakeholder management. The FedNow Service is a new interbank 24x7x365 real-time gross settlement service with integrated clearing functionality, designed to enable financial institutions to provide their customers with instant payment capabilities. This position offers a unique opportunity to contribute to a significant Federal Reserve initiative that is reshaping the payments landscape in the United States.

Requirements

• Bachelor’s degree and 3-5 years’ experience in marketing, product support, business development, operations, or project coordination.
• Strong written and verbal communication skills, with a talent for translating complex concepts into accessible content and communicating with a variety of stakeholders.
• Strong organizational skills and attention to detail, with demonstrated project management skills, including the ability to move projects forward independently and on time.
• Hands-on and execution oriented.
• Comfortable navigating ambiguity with a proactive approach to problem-solving and a willingness to figure things out.
• Eagerness to contribute fresh ideas and drive meaningful outcomes as part of a dynamic team.
• Creative, strategic thinker, who thrives in collaborative environments.
• Developing business acumen with strong interpersonal skills.
• All applicants must have resided in the United States for at least three (3) years.

Nice To Haves

• Knowledge of the payment landscape a plus

Responsibilities

• Support the successful launch of new features by facilitating alignment across teams and sharing information to foster internal readiness.
• Develop compelling, clear, customer-centric messaging for new product features and launches by coordinating and drafting stakeholder communications.
• Manage the go-to-market feature portfolio to support on-time delivery by coordinating launch plans and tracking deadlines.
• Represent the team in industry engagements, contributing to speeches, presentations, and panels that elevate the FedNow brand.
• Organize and lead webinars and training sessions, ensuring impactful delivery and customer follow-up.
• Develop and update learning resources—guides, tutorials, FAQs, and web content—that empower customers and stakeholders and ensure consistency and clarity across all platforms.
• Research customer personas and competitive landscape to inform and refine messaging strategies.
• Identify, implement and scale operational process improvements within the business development team.

Benefits

• The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level