Federal Work Study - Student Assistant (Disability Resource Center)

University of Florida•Gainesville, FL

3d•Onsite

About The Position

The DRC Testing proctors are responsible for following and implementing the DRC Testing Office policies and procedures, proctoring and prepping accommodating exams, maintaining exam security, assisting with student and faculty inquiries, troubleshooting errors, and providing basic clerical support. Job duties include: Assist visitors, staff, and faculty with questions or concerns. Prepare exam materials according to students' accommodations and instructors' directions. Package and return exam materials to faculty members. Monitor students taking exams at the testing center via closed circuit (CCTV) system and via direct observation to ensure compliance with the UF Honor Code after being trained. Effectively and efficiently handle high volumes of phone calls, student and faculty inquiry within the office and providing information regarding testing services. Report all violations or suspected violations of the Honor Code to the appropriate supervisor. Proctoring exams by seating students in assigned testing space. Starting and stopping exams at the appropriate time. Managing the testing database system and assisting with student exam scheduling. Attend periodic staff meetings and training sessions.

Requirements

Must receive or be eligible to receive Federal Work Study
Students must have a minimum of 2.5 cumulative GPA
Must be in good academic and conduct standing with the University of Florida
Willingness to make a commitment of 10 hours a week, for at least 2 consecutive semesters.
Position requires working during Midterms and Finals.
The DRC's testing office operates from 7:30am-10:30pm

Nice To Haves

Detail oriented
Capable of working and multi-tasking independently
Capable of working in a fast-paced environment
Exemplary customer service skills and able to handle difficult conversations
Punctual and reliable
Experience working in an office environment
Ability to maintain professional relationships
Strong verbal and written communication skills
Ability to handle sensitive and confidential information/situations with discretion
Computer skills, Proficient in use of Microsoft Word, Excel and PowerPoint

Responsibilities

Assist visitors, staff, and faculty with questions or concerns.
Prepare exam materials according to students' accommodations and instructors' directions.
Package and return exam materials to faculty members.
Monitor students taking exams at the testing center via closed circuit (CCTV) system and via direct observation to ensure compliance with the UF Honor Code after being trained.
Effectively and efficiently handle high volumes of phone calls, student and faculty inquiry within the office and providing information regarding testing services.
Report all violations or suspected violations of the Honor Code to the appropriate supervisor.
Proctoring exams by seating students in assigned testing space.
Starting and stopping exams at the appropriate time.
Managing the testing database system and assisting with student exam scheduling.
Attend periodic staff meetings and training sessions.