Federal Work Study - Financial Aid Office Call Center (Fall 2026 - Spring 2027)

Department of Human Resources • Jacksonville, AL

16h • Onsite

About The Position

In the Financial Aid Call Center, the Federal Work Study Student will be responsible for answering incoming calls directed to the Call Center with high-quality customer service. As well as making outbound calls to students regarding their Financial Aid status and other enrollment initiatives throughout the year. The Federal Work Study Student will work closely with financial aid staff to assist as needed and to make sure tasks are completed efficiently and on time. Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs. Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.

Requirements

• Applicants must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester.
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.
• Must be eligible for Federal Work Study.
• May not be a Dual Enrollment Student.
• International students in student visas are not eligible for Federal Work Study positions.

Responsibilities

• Assisting financial aid staff in answering incoming calls directed to the Call Center.
• Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
• Assisting students and parents with the financial aid process.
• Directing any other inquiries to the appropriate department across campus.
• Providing exceptional customer service to students, parents, and guests needing information.
• Assisting students in the student computer lab and maintaining the space.
• Represent the Office of Financial Aid at various events on campus throughout the year.
• Working closely with financial aid staff to complete other tasks as needed.
• Perform other duties as assigned by the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees