Federal Work Study - Financial Aid Office Call Center (Fall 2026 - Spring 2027)

Jacksonville State University • Jacksonville, AL

2d • Onsite

About The Position

The Federal Work Study Student in the Financial Aid Call Center will be responsible for answering incoming calls with high-quality customer service and making outbound calls to students regarding their Financial Aid status and other enrollment initiatives. This role involves working closely with financial aid staff to ensure tasks are completed efficiently and on time. Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs. Applicants must be eligible for Federal Work Study.

Requirements

• Must be enrolled as a JSU student taking at least six (3) hours per fall or spring semester.
• If not a first-time student, must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU).
• Must be eligible for Federal Work Study.
• May not be a Dual Enrollment Student.
• International students in student visas are not eligible for Federal Work Study positions.

Responsibilities

• Assisting financial aid staff in answering incoming calls directed to the Call Center.
• Making outbound calls to students regarding their Financial Aid Status and other enrollment initiatives throughout the year.
• Assisting students and parents with the financial aid process.
• Directing any other inquiries to the appropriate department across campus.
• Providing exceptional customer service to students, parents, and guests needing information.
• Assisting students in the student computer lab and maintaining the space.
• Represent the Office of Financial Aid at various events on campus throughout the year.
• Working closely with financial aid staff to complete other tasks as needed.
• Perform other duties as assigned by the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees