Federal Technical Project Manager - AWS/Amazon Connect

Thunder•DC Metro Area, DC

64d•Hybrid

About The Position

We’re seeking a Federal Project Manager who plays a key leadership role in driving the successful delivery of Thunder's complex Federal Salesforce Public Sector solutions. This role is accountable for managing scope, schedule, budget, and compliance requirements across multiple projects within a Federal program. This person will lead the deployment of Amazon Connect, managing contact flows, voice architecture, and system integrations (like Salesforce or ServiceNow). The Program Manager ensures alignment between mission objectives, contractual requirements, and overall program strategy. This position requires strong leadership, governance, and planning capabilities, as well as experience operating at the intersection of business strategy, digital delivery, and client management.

Requirements

7-10+ years of IT program or project management experience, preferably in large-scale Federal environments.
3-5+ years of proven experience managing programs that utilize Salesforce Government Cloud Plus and Public Sector solutions.
Strong strategic planning, governance, and organizational skills.
Exceptional stakeholder management and executive-level communication skills.
Proven ability to lead cross-functional teams and manage complex programs in cleared delivery environments.
US Citizenship required.
Bachelor's degree required.

Nice To Haves

Preferred experience with Amazon Connect and/or Amazon Bedrock.
Active Public Trust Clearance preferred, or willingness to attain one.
PMP, PgMP, CSM, or SAFe certification preferred.

Responsibilities

Manage overall Federal program delivery, ensuring adherence to scope, timeline, and budget across the program’s Salesforce Public Sector and Amazon Connect initiatives.
Serve as the primary point of contact for cleared Federal stakeholders, facilitating communication and strategic alignment on Salesforce and AWS-related goals.
Track program performance metrics and provide transparent, timely communication through executive-level status reports and program dashboards to Federal clients and internal leadership.
Ensure all program documentation, deliverables, and reporting comply with Federal standards, including security and reporting requirements for Salesforce Government Cloud Plus and Amazon Connect environments.
Collaborate with architects, developers, Business Analysts (BAs), and Quality Assurance (QA) resources to ensure overall program success.
Escalate critical risks and issues proactively and implement strategic mitigation strategies.