Federal SAP Concur Implementation Project Manager

Censeo Consulting Group • Washington D.C., DC

19h • $90,000 - $140,000 • Hybrid

About The Position

Federal SAP Concur Implementation Project Manager The Position: Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support.

Requirements

• Bachelor's degree in business administration, public policy or related subject matter field
• Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
• Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)
• Strong understanding of Travel Service programs, policy, and technology, ideally with E-Gov Travel
• Experience with Travel and Expense Business and Process Analysis
• Experience with technology integrations preferred
• Strong analytical and problem-solving abilities with keen attention to detail
• Excellent communication and interpersonal skills for stakeholder collaboration

Responsibilities

• Operates as the lead point of contact for a portfolio of GO.gov customer agencies
• Guides agency transition planning meetings and tracking of issues/ resolutions
• Coordinates responses to agency issues with the MSP and solution management team
• Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
• Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
• Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
• Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
• Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.
• Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
• Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
• Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
• Applies business process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
• Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs
• Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
• Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

Benefits

• Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement.
• More information on our benefits and perks can be found at: https://www.censeoconsulting.com/about/join-us/ .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level