Federal Quality Assurance Analyst - AWS/Amazon Connect

Thunder

11h•Remote

About The Position

We’re seeking a QA Specialist who plays a key role in driving the successful delivery of complex Federal Amazon Connect solutions by ensuring the highest standards of platform integrity. This role is accountable for testing functionality, performance, and security to ensure a high-quality, mission-ready product. Working closely with the Program Manager and Technical Architects, the QA Specialist ensures that every release meets mission objectives and rigorous contractual requirements. This position requires strong governance, planning capabilities, and experience operating within the rigorous security and compliance standards of cleared Federal delivery environments.

Requirements

US Citizenship Required, with ability and willingness to obtain security clearance(s).
Bachelor's degree required.
7-10+ years of IT quality assurance experience, preferably in large-scale Federal environments.
3-5+ years of proven experience testing programs that utilize Amazon Connect, Salesforce Government Cloud Plus, Service Cloud, and/or Experience Cloud.
Working knowledge of Agentforce and Salesforce AI capabilities, including the ability to validate autonomous agents within a secure environment.
Exceptional communication skills and the ability to lead cross-functional teams in cleared delivery environments.
Strong strategic planning, governance, and organizational skills to align technical solutions with business objectives.

Nice To Haves

PMP, CSM, or ISTQB certification preferred.

Responsibilities

Lead the design and implementation of test plans covering functionality, performance, and security to meet stringent Federal requirements.
Ensure all technical deliverables and Salesforce environments comply with Federal security standards and reporting requirements.
Identify and escalate critical technical risks and issues proactively, implementing strategic mitigation strategies to ensure overall program success.
Partner with architects, developers, and Business Analysts (BAs) to validate that Salesforce Public Sector initiatives align with technical architecture.
Track and report on quality performance metrics through transparent, timely communication and program dashboards for Federal clients.
Stay updated with the latest Salesforce and AWS trends—including Agentforce and Government Cloud Plus—to validate innovative solutions for Federal clients.