Federal Programs Counselor (1551)
About The Position
Under direction, the purpose of the position is to provide counseling and training for assigned employment and training and federal services programs. For the current vacancy, the employee will perform advanced clerical and administrative support for Administrators, Coordinators, Administrative Management staff, and other program personnel as assigned, including preparing, typing, editing, and distributing correspondence, reports, spreadsheets, forms, presentations, and other documents from various sources, while completing assigned duties and special projects in a timely, accurate, and professional manner. This position prepares meeting agendas, materials, minutes, and follow up documentation. Answers and screens incoming telephone calls, greets and assists visitors, and provides customer service to clients, community partners, vendors, and the general public by responding to inquiries regarding Federal programs and services, providing program information and referrals, and directing individuals to the appropriate staff or resources. Assists with participant intake, interviews, eligibility screening, application processing, and other case management support activities in accordance with federal, state, and local program guidelines. Assists with processing applications and maintaining accurate participant information in applicable state and federal databases. Performs related work as required.
Requirements
- Possession of a high school diploma or equivalent certificate.
- Current employment and sufficient experience (approx. six months) with Jefferson Parish in a clerical position responsible for supporting a state/federally-funded program.
Nice To Haves
- Position requires driving of a personal vehicle, thus possession of a valid driver’s license, acceptable driving record, and personal automobile with minimum liability insurance available for business use (business travel is reimbursed on a mileage basis) will be given preference.
Responsibilities
- Provide counseling and training for assigned employment and training and federal services programs.
- Perform advanced clerical and administrative support for Administrators, Coordinators, Administrative Management staff, and other program personnel.
- Prepare, type, edit, and distribute correspondence, reports, spreadsheets, forms, presentations, and other documents.
- Complete assigned duties and special projects in a timely, accurate, and professional manner.
- Prepare meeting agendas, materials, minutes, and follow up documentation.
- Answer and screen incoming telephone calls.
- Greet and assist visitors.
- Provide customer service to clients, community partners, vendors, and the general public.
- Respond to inquiries regarding Federal programs and services.
- Provide program information and referrals.
- Direct individuals to the appropriate staff or resources.
- Assist with participant intake, interviews, eligibility screening, and application processing.
- Provide case management support activities in accordance with federal, state, and local program guidelines.
- Assist with processing applications.
- Maintain accurate participant information in applicable state and federal databases.
- Perform related work as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
