Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP

Hewlett Packard Enterprise

21h • Hybrid

About The Position

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• US Citizenship REQUIRED
• TS/SCI Security Clearance with Full Scope Poly required
• Bachelors Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience
• Security+ certification
• Strong collaboration skills; works well on a team
• Excellent listening, communication, and troubleshooting skills
• Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment
• Experience with configuration management tools
• Proven hands-on network engineering experience
• Hands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level.
• Proven track record of troubleshooting to resolve issues
• Demonstrated ability to monitor system resource utilization, trending, and capacity planning.

Nice To Haves

• Linux systems knowledge preferred with troubleshooting experience
• Strong knowledge of Information Technology Service Management, ITIL preferably
• Experience working in customer environment
• Ability to conduct on-the-job training
• ServiceNow experience
• CCNA certification

Responsibilities

• Maintain data center network and internal system network gear on a large Federal Government contract.
• Assist in system installations and troubleshooting following government and company directed standards.
• Monitor systems and IT infrastructure with provided tools and respond appropriately based on severity and impact of an incident.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Resolve technical and some business incidents independently but recognize when escalation is required.
• Mentor/assist less-experienced team members on complex incidents
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Provide suggestions for operational efficiencies and work across team to share best practices.
• Perform network maintenance and system upgrades including service packs, patches, and security configurations.
• Monitor network performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.

Benefits

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive