Federal Business Analyst - Salesforce & Amazon Connect

Thunder • Remote US,

8d • Remote

About The Position

Thunder is expanding its strategic partnership with AWS, and we are looking for a dedicated Business Analyst to join our Amazon Connect practice. In this role, you will act as a critical bridge between our clients' business needs and the technical implementation of Contact Center as a Service (CCaaS) solutions. You will work closely with Solution Architects and Developers to translate complex business requirements into scalable Salesforce and Amazon Connect configurations. If you are a curious problem-solver who loves refining processes and building the future of cloud consulting, you'll fit right in with our culture of builders.

Requirements

• US Citizen with the ability to obtain security clearance(s)
• 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner.
• Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice.
• Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneously.
• Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRM.
• Proven success in partnering with nearshore and offshore resources to deliver project success.
• Bachelor’s Degree preferred.

Nice To Haves

• Federal Experience Strongly Preferred

Responsibilities

• Translate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud Voice.
• Partner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goals.
• Manage day-to-day schedules, budgets, and deliverables while providing regular status reports.
• Evaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbots.
• Serve as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT).

Benefits

• Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance
• Stock options
• Opportunities for growth through mentorship, certifications, and hands-on experience
• Remote work
• Flexible PTO (with a 2-week minimum)
• Generous leave policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level