FE Account Manager
About The Position
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. Our Values Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage. Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow. Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes. Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs. Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers. These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve. About the role: We have an exciting opportunity for an Account Manager. As Account Manager, you will deliver value by forming a direct, collaborative relationship with stakeholders. This will maximise efficiencies and address change, operational delivery, problem resolution and policy assessments ensuring that: The execution of full end-to-end processes for applications, assessment and payment to students and learners is enabled by dependable, timely and accurate information from service partners. The end-to-end processes for payment to Delivery Partners achieve SLC “Pay” commitments. The levels of satisfaction from service partners are high enough for SLC to receive support, endorsement and insight to enable continuous improvement. Please note that this role requires a Full UK Driving Licence.
Requirements
- Excellent communication skills; confident and articulate presenter.
- Ability to influence decisions and agree actions with internal customers and external stakeholders.
- Self-motivated and able to work independently, as well as part of a team.
- Excellent planning and organisational skills.
- Exceptional interpersonal skills and a proven ability to build and maintain relationships and influence internal and external partners and stakeholders.
- Ability to analyse and present information and data clearly and concisely.
- Uses initiative to resolve issues and is confident in ability to make decisions.
- Track record of good time-management, with ability to deliver to deadlines.
- Experience at providing external-facing relationship management, and in managing business-to-business interactions.
- Focus on continuous improvement and developing working practices, for self and others.
- Flexibility on working hours and ability to travel extensively and regularly within UK (inclusive of NI), often overnight.
- Full UK Driving Licence.
- Right to work in the UK.
Responsibilities
- Deliver value by forming a direct, collaborative relationship with stakeholders.
- Maximise efficiencies and address change, operational delivery, problem resolution and policy assessments.
- Ensure the execution of full end-to-end processes for applications, assessment and payment to students and learners is enabled by dependable, timely and accurate information from service partners.
- Ensure the end-to-end processes for payment to Delivery Partners achieve SLC “Pay” commitments.
- Ensure the levels of satisfaction from service partners are high enough for SLC to receive support, endorsement and insight to enable continuous improvement.
Benefits
- A Civil Service Pension with an employer contribution of 28.97%
- 28 days annual leave plus 8 public holidays
- Option to buy/sell annual leave
- Flexi-time and enhanced flexible working options available
- Life insurance cover for 4 x annual salary
- Enhanced company sick pay and family leave including maternity, paternity and adoption
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
