FCS Program Coordinator

Low Income Housing Institute•Seattle, WA

23h•Hybrid

About The Position

The FCS Program Coordinator will be responsible for supporting the Foundational Community Supports Medicaid billing program at the Low Income Housing Institute. This Medicaid program is integrated throughout our diverse social service programming to support housing search and placement activities in a variety of locations, such as Tiny House Villages, Shelters and Permanent Supportive Housing programs. This position will train case management staff on best practices for getting our clients enrolled in the FCS program and support case management staff with questions they have about program operations. The role will also be integral in maintaining data accuracy of the FCS program within our Salesforce content management system and other related systems. This position will include both in-office and onsite work.

Requirements

Proven ability to work with minimal supervision.
Experience with Content Management Systems, Salesforce a plus
Experience with data management
High level of experience with Excel, Google Sheets and CSV exports
Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health and class issues, and a demonstrated commitment to low-income housing and ending homelessness.
Experience working with low-income people.
Excellent problem solving and conflict resolution skills.
Excellent communication skills.
BA degree or work experience equivalence.
Two (2) years’ experience in administrative/operations setting.
Accurate filing skills/attention to detail.
Ability to structure tasks and responsibilities within a weekly schedule in order to meet due dates and funding deadlines.
Computer skills, including proficiency in Microsoft office products.
Proficiency with Microsoft Excel to include basic formulas, filters, and pivot tables.
Familiarity with working for a not-for-profit organization.
Demonstrated ability to maintain strict confidentiality.
Ability to work as a member of a diverse team in a fast-paced setting.
Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

Nice To Haves

Salesforce a plus

Responsibilities

Train Case Managers on the FCS assessment process, resubmissions and supporting documentation
Perform onsite sessions for both groups and individuals
Contribute to program documentation as needed and track case management engagement
Respond to support requests from case managers and supervisors
Research client Medicaid benefits and behavioral health history in relevant databases to determine program eligibility based on health and risk factors
Regularly report out to supportive services staff and leadership on changes to Medicaid/FCS
Train and assist Case Management teams with Medicaid enrollments for clients
Remain up to date on HCA and Wellpoint standards
Input and manage program enrollment approvals and denials
Work with Case Management on assessments and resubmissions
Monitor enrollments for timeliness and consistency
Track enrollment trends and outcomes
Provide support for Case Managers on how to compose case notes for FCS billing eligibility
Maintain accurate enrollment records on Salesforce CMS
Review the accuracy and completeness of assessments and documentation by case managers, prepare documents to send to the funder for authorization.
Coordinate performance updates with supervisors as needed.
Prepare requests for authorization that were not acknowledged or did not receive a response from approval partners.
Assist FCS PM with all internal and external Fidelity reviews and training.
Review authorization denials and communicate with relevant team members to obtain additional justification for eligibility and resubmit assessments for approvals.
Work with program staff and supervisors to obtain any missing or incomplete documentation.
Assist in preparing statistical reports as needed.
Regularly scheduled program check-ins with site supervisors.
Weekly check-ins with FCS Program Manager for support and oversight
Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
Other related tasks as assigned.