FCP Operations Manager

Feld Entertainment • Ellenton, FL

2d • Onsite

About The Position

The FCP Operations Manager supports day-to-day operations for the Domestic FCP touring business. This role partners cross-functionally to keep touring units operationally ready by coordinating staffing workflows, onboarding and compliance processes, training support, vendor/agency coordination, and contributing to continuous improvement of operational processes.

Requirements

• Bachelor’s degree and 3–5 years of related experience, or an equivalent combination of education and experience.
• 1–3 years of concessions or related experience in a touring or live entertainment environment.
• Advanced proficiency in Microsoft Excel and Word (including pivot tables, lookup functions, and spreadsheet management).
• Experience supporting recruiting and onboarding for high-volume or field/road-based roles.
• Experience with invoice processing, purchase orders, or vendor management.
• Experience partnering with cross-functional operational teams (IT, warehouse/logistics, payroll, accounting, etc.).
• Experience supporting training coordination and completion tracking.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders.
• Strong written and verbal communication skills, including the ability to communicate effectively with field staff and corporate partners.
• Strong internet research skills and ability to synthesize findings.
• Ability to travel and work a flexible schedule, including hours aligned to touring operations.

Responsibilities

• Coordinate staffing workflows for touring units, including requisition intake, interview scheduling support, and status tracking in the applicant tracking system (ATS).
• Support onboarding execution (paperwork routing, start-date coordination, system access requests, and basic compliance tracking) in partnership with HR/Payroll.
• Maintain operational trackers and reporting (e.g., staffing rosters, onboarding status, unit needs) using Microsoft Excel; provide clear summaries for leaders and partners.
• Serve as a central point of contact for operational questions from field/touring teams and route issues to the appropriate internal partner (IT, warehouse/logistics, payroll, accounting, legal, etc.).
• Coordinate training-related logistics and communications for touring staff (scheduling, materials distribution, completion tracking) in partnership with Learning/Training stakeholders.
• Support vendor/agency coordination as needed, including invoice intake, documentation, and follow-up to ensure timely processing.
• Partner with internal teams to improve operational processes, templates, and documentation.
• Handle sensitive information with discretion and maintain accurate records in accordance with internal policies.
• Support research and development efforts by researching and workshopping new food products.
• Support evaluation of equipment options to improve durability and efficiency in the road/touring environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level