FCM - Team Leader (Virginia Team) - Remote, USA

Flight Centre

23h•Remote

About The Position

As a Team Leader on the Virginia Team with FCM Travel, you’ll step into a role that’s as rewarding as it is dynamic. This is more than just a leadership position – it’s your chance to cultivate a thriving team, inspire growth, and deliver exceptional service to our clients. In this role, you’ll be at the heart of our operations, combining strategic vision with hands-on collaboration. You’ll support and elevate your team, foster client relationships, and champion innovation to achieve outstanding results. Through mentoring your team, addressing challenges, and elevating the customer experience, your leadership will play a pivotal role in shaping the future of corporate travel.

Requirements

2+ years of demonstrated leadership experience in a professional setting
2+ years recent of experience in Corporate Travel required
2+ years recent of knowledge and experience using Sabre required
Proven track record in sales, corporate travel, or related fields.
Exceptional organizational abilities and strong business acumen.
Outstanding communication skills with a knack for problem-solving.
Knowledge of corporate travel systems, policies, and procedures.
Confidence to manage change and inspire adaptability.
A collaborative, team-first mindset with strong coaching skills.
Drive, determination, and a passion for success.
Ability to create an engaging and motivating team environment.
100% belief in and commitment to FCM systems and philosophies.
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Lead with purpose by setting clear goals, fostering a shared vision, and maintaining high team morale.
Be a trusted resource by solving problems, answering questions, and mentoring team members to support their growth.
Drive results by achieving financial targets and KPIs while delivering a seamless client experience.
Inspire and develop future leaders through coaching and creating career advancement opportunities.
Build strong relationships with clients, vendors, and internal partners to ensure trust and satisfaction.
Optimize performance by analyzing trends, implementing improvements, and driving continuous success.
Lead by example by actively assisting with calls, emails, and client resolutions.
Embrace change by driving innovation and fostering adaptability in a dynamic environment.
Cultivate a positive culture that encourages collaboration, creativity, and team engagement.

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses