Consumer Research Team Leader (2nd shift) - Richmond, Virginia

Celerion•Richmond, VA

1d•Onsite

About The Position

Celerion is dedicated to delivering swift and exceptional clinical research through translational medicine, aiming to accelerate drug development. The Consumer Research (CR) Team Leader serves as the primary communication link between Consumer Research Coordinators and the Consumer Research Supervisor. This role involves assisting the CR Supervisor with staff development, internal department communications, operational tasks, scheduling, and customer service initiatives. This is a full-time position with working hours typically between 11:00am and 9:30pm, adjusted based on research requirements.

Requirements

AA degree in related field or 2-3 years related experience in client service
Demonstrated leadership skills
Proven organizational skills
Ability to manage multiple priorities
Excellent oral and written communication skills
Ability to work without close supervision
Ability to work flexible schedule
Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes
Must be 21 years of age to work around tobacco products, according to the Code of Virginia 18.2-371.2B

Nice To Haves

At least two years of progressive consumer research experience preferred
Experience in conducting qualitative and/or quantitative research preferred

Responsibilities

Responsible for staff management in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and employee development and coaching.
Responsible for execution of departmental objectives and adherence to company policies and procedures.
Assist in departmental training, including shadowing and document development.
Serve as the communication link between Consumer Research Coordinators and Consumer Research Supervisor.
Responsible for planning and executing all conduct functions and procedures with on-time performance and defect-free execution, including creating and loading projects into electronic data capture system, development, review and execution of study plans, ensuring accurate and timely completion of all study related documentation, accurate completion of Show Rate Reports, ensuring study facilities are organized according to study protocol, and serving as responsible associate for all panel research.
Act as the first line of escalation for study participant issues or concerns.
Ensure accurate and timely exporting of research data nightly.
Responsible for tracking study participant behavioral issues and documentation.
Responsible for stipend processing for all research conducted at the Consumer Opinion Center.
Monitor panel attendance and dismiss study participants according to policies and procedures.
Ensure compliance with client protocol, Standard Operating Procedures and federal regulations.
Monitor assigned research rooms to ensure activities are in compliance with research protocol.
Accurate and timely dispensing of research product to participants during all phases of research.
Other duties as assigned by manager.
Serve as a client contact for panel operations, as requested by Consumer Research Supervisor.
Participate in Consumer Opinion Center operations meetings and study initiation meetings as requested.
Responsible for the development and maintenance of positive study participant relations.
Compile and report metrics to Consumer Research Supervisor as requested, including Census Reports, Panel Attendance Reports, and Incident Reports.
Ensure compliance and quality.
Respond to Quality Assurance audits in a timely matter.