FB Administrator

Gun Lake Tribal Gaming•Wayland, MI

3d•Onsite

About The Position

The F&B Administrator is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent is responsible for maintaining a detailed database of all Team Members in the F&B to assist the management team in ensuring compliance with all company standards, policies, and procedures. All duties are to be performed in accordance with regulations, as well as departmental and Company policies, practices, and procedures, within the framework and intent of Gun Lake Casino Resort.

Requirements

Must be 21+ years of age.
High School Diploma or equivalent required.
Minimum of one (1) year of experience in Guest Service preferred.
Minimum of two (2) years in an administrative support position preferred.
Minimum of one (1) year of experience in payroll preferred.
Proficient knowledge of Microsoft Office to include Word and Excel.
Strong keyboarding and typing skills with a minimum of 45 wpm preferred.
Excellent guest service and hospitality skills.
Strong communication and listening skills.
Self-motivated with excellent organizational skills and attention to detail.
Ability to handle and maintain confidential information.
Ability to prioritize multiple projects and duties effectively and efficiently.
Ability to work well with people, in a team environment, and to communicate effectively both in written & oral form.
Ability to function in a fast-paced environment, under short time constraints, and within established deadlines.
Must be willing and able to participate in ongoing training.
Must be able to obtain a Health Card and Alcohol Awareness Card. Must keep all required cards on you during your shift.
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Ability to sit and work on a computer station for a long period of time.

Responsibilities

Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
Responsible for practicing, supporting and promoting Gun Lake Casino Resort’s “Unsurpassed Service” Standards at all times.
Safeguard company assets.
Responsible for various clerical functions defined by the F&B Management team. All duties to be performed in accordance with departmental and property policies and procedures.
Review and input vacations and time off requests from all F&B managers.
Compose meeting agendas and minutes.
Ability to communicate effectively with internal and external Guests in both written and verbal form.
Have basic knowledge of bookkeeping; and how to use common office equipment.
Have a basic understanding of gaming and regulatory requirements.
Have basic math, verbal, and sorting skills.
Maintains strict confidentiality in all matters and tracks work history cards.
Generates and delivers daily and weekly schedules (sign-in sheets and road maps).
Collects sign-in sheets.
Tracks attendance and tardiness and generates appropriate documentation.
Assist with resolving payroll discrepancies in a timely manner.
Monitors vacation time availability and tracks time off requests.
Monitor and accurately code Leave of Absence in the timekeeping system.
Tracks and maintains inventories for all cafe supplies, equipment, forms, and office supplies.
Generates performance evaluations and training reports that indicate completion and due dates.
Responds effectively to guest inquiries providing excellent guest service by responding to comment cards and guest surveys.
Resolves guest complaints within the scope of authority; otherwise refers the matter to management.
All other duties as assigned.