Faster Payment Coordinator

ORNL Federal Credit Union • Oak Ridge, TN

22h

About The Position

The Faster Payment Coordinator is responsible for ensuring the accurate, secure, and real-time processing of immediate transactions from RTP, FedNow, and Stablecoin by monitoring systems, resolving exceptions, reviewing appropriate reports, and managing risk.

Requirements

• Minimum 3 years Member/customer service experience with the financial institution.
• Minimum 3 years Knowledge of basic compliance and banking regulations.
• Minimum 3 years Knowledge of operating rules in regards to RTP, FedNow, and Stablecoin.
• Ability to interact professionally and confidentially with employees, management, members, and external partners for the purposes of resolving issues, giving or obtaining information, and building relationships.
• Ability to communicated effectively and professionally with staff, all levels of management, and outside third parties including vendors and other financial institutions via phone and email.
• Strong organizational and time management skills and the ability to handle multiple priorities effectively.
• Ability to work independently with minimal supervision while keeping leadership informed.
• Proficiency in Microsoft Office Suite.
• High School Diploma or GED Required
• Accredited Faster Payments Professional (AFPP) or Faster Payment Professional (FPP) certification. If not currently held, the ability to obtain within a 2 year time frame. Required

Nice To Haves

• Associates Degree in computer science, business administration, or related field.
• Accredited Payment Risk Professional (APRP) certification.

Responsibilities

• Performs monitoring of high-volume real-time payments across various systems to ensure completion within strict service level agreements, regulations, and compliance.
• Actively identifies opportunities for process improvement and streamlining faster payment providers.
• Investigates, troubleshoots, and resolves payment discrepancies, transaction denials, exceptions, and reversal request.
• Handles inquiries from employees, members, vendors, and other financial institutions.
• Contributes to daily operations, provides insight for business updates to department management, and coordinates with key stakeholders in the organization.
• Reviews daily voucher, daily report download, and settlement to ensure accuracy in the payment posting.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED