FAST Service Specialist

K2 Services•Los Angeles, CA

12d•$20 - $24•Hybrid

About The Position

The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt.

Requirements

Strong customer service mindset with a professional and client-focused demeanor.
Ability to multitask and manage multiple workplace service functions simultaneously.
Strong attention to detail and commitment to service accuracy and quality.
Basic knowledge of office operations, mail handling, and workplace support services.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, changing environment with shifting priorities.
Ability to follow written and verbal instructions accurately.
Team-oriented with a collaborative and supportive approach.
Professional demeanor with strong reliability and accountability.
Basic familiarity with office equipment such as printers, copiers, and mail systems.
High school diploma or equivalent required.
1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative support roles preferred.
Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing tools is preferred.
Ability to lift or move up to 40 lbs; ability to push/pull carts up to 75 lbs; ability to stand, walk, bend, kneel, or sit for extended periods.

Responsibilities

Perform mail services including metering, sorting, tracking, and distributing mail and accountable packages according to established schedules.
Provide copy, print, and scan services accurately based on written instructions and client requests.
Support reception services by answering incoming calls, routing inquiries appropriately, and greeting visitors in a professional and welcoming manner.
Deliver hospitality services including conference room setup, cleaning, restocking supplies, and maintaining common areas and kitchens.
Ensure meeting rooms, kitchens, and shared spaces are clean, stocked, and ready for continuous use.
Manage inventory and distribution of kitchen and office supplies, including ordering replenishments as needed.
Support floor coordination activities such as stocking copy rooms, delivering paper and supplies, and performing basic daily maintenance tasks.
Assist with general facilities support including small office moves, hanging items, cleaning support, and workspace adjustments.
Communicate with client contacts regarding facility-related issues, equipment concerns, and service needs.
Maintain high standards of service quality across all workplace service functions.
Provide flexible coverage across shifts, schedules, and locations to support operational needs, absences, and vacations.
Support continuous improvement of workplace services by identifying service gaps and escalating issues as needed.
Travel to Century City, Pasadena, Santa Barbra, Irvine reimbursed